IT Operations Lead

Fanatics Collectibles•Tigard, OR

1d•Onsite

About The Position

The Senior IT Operations Lead serves as the site IT lead for Fanatics Collectibles' Tigard/Tualatin, OR footprint, supporting a 200-person operations environment and helping stand up IT infrastructure for a new 144,000 square foot facility in Tualatin. This is a hands-on, collaborative role: the person in this seat spends time on the floor, on the tools, and in the buildout, working closely with network and infrastructure engineering teams, vendors, and site operations leadership. Strong operational IT experience and the ability to work independently while partnering across teams are key to success.

Requirements

7+ years of progressive IT operations experience, including hands-on infrastructure and end-user support work
Experience supporting a facility build-out or major site infrastructure deployment, ideally in partnership with network/infrastructure engineering teams
Strong working knowledge of enterprise networking, systems administration, and endpoint management
Experience supporting a mid-to-large scale (150+ person) operational site, ideally in a warehouse, logistics, or industrial environment
Ability to work independently with minimal oversight while collaborating effectively across teams, and to prioritize competing demands in a fast-moving environment
Strong vendor and contractor management skills
Excellent communication skills, with the ability to translate technical issues for non-technical operations stakeholders

Nice To Haves

Prior experience as a site IT lead or IT manager for a distribution, logistics, or manufacturing facility
Experience supporting a 24/7 operational environment
Experience with change management processes in an operational or facility setting
Experience with physical security systems, badge access, and facility-integrated IT infrastructure
Familiarity with ServiceNow, Jira, or comparable ITSM tooling

Responsibilities

Serve as the on-site IT lead for the build-out of the new 144,000 sq ft Tualatin facility, from infrastructure design input through go-live, in close partnership with network and infrastructure engineering teams
Coordinate network, cabling, wireless, and endpoint infrastructure installation with contractors, vendors, and internal engineering teams
Help drive IT readiness milestones against the facility's overall construction and move-in timeline
Flag and help resolve infrastructure gaps or delays before they affect occupancy or operations start dates
Act as the primary IT point of contact for a 200-person operation across Tigard and Tualatin sites
Support a 24/7 operational facility, helping coordinate coverage and partnering with vendors and internal teams on after-hours and off-shift issues
Provide hands-on desktop, network, and systems support, troubleshooting issues directly and partnering with other teams as needed
Help maintain uptime and performance of local network, server, and endpoint infrastructure
Manage local IT asset inventory, procurement coordination, and lifecycle replacement
Support site-level compliance with security, access control, and IT policy standards
Build and maintain relationships with site operations leadership to align IT support with business needs
Serve as the on-the-ground IT stakeholder for change management, coordinating planned changes with site operations, internal Infrastructure and Networking teams, and vendor teams to minimize disruption
Help establish and continuously improve local IT support processes, documentation, and escalation paths
Provide input to broader IT Operations leadership on site-specific staffing, tooling, and infrastructure needs
Manage vendor and contractor relationships specific to the site