IT Operations Co-op
About The Position
We’re looking for a IT Operations Co-op student to join our IT team and gain hands-on experience supporting employees and learning how corporate IT operates in a growing technology company. This is an entry-level role for someone interested in IT support, systems administration, identity management, and workplace technology. You’ll work closely with experienced IT team members while supporting day-to-day operations across Google Workspace, Slack, Zoom, employee devices, SaaS applications, and Google-based SSO. The ideal candidate is curious, dependable, comfortable helping people, and eager to learn technical troubleshooting and IT best practices.
Requirements
- Currently enrolled in an Information Technology, Computer Science, Cybersecurity, Systems Administration, or related program.
- Basic understanding of computers, operating systems, and common workplace applications.
- Strong interest in IT support, cloud applications, and identity management.
- Good troubleshooting and problem-solving skills.
- Clear and friendly communication with both technical and non-technical employees.
- Strong attention to detail and willingness to document work.
- Ability to manage multiple requests and ask for help when needed.
- A customer-service mindset and genuine interest in helping others.
Nice To Haves
- Previous school, volunteer, internship, or personal experience providing technical support.
- Familiarity with Google Workspace, Slack, Zoom, macOS, or Windows.
- Basic understanding of SSO, MFA, user permissions, or SaaS applications.
- Experience using a ticketing or service desk system.
- Interest in automation, scripting, cybersecurity, or systems administration.
Responsibilities
- Respond to day-to-day IT support requests through the service desk.
- Troubleshoot common laptop, account, application, Wi-Fi, and access issues.
- Support employees using Google Workspace, Slack, Zoom, and other company tools.
- Escalate complex problems to senior IT team members when required.
- Provide clear updates to employees and ensure requests are followed through to resolution.
- Assist with employee onboarding and offboarding activities.
- Create and update Google Workspace accounts, groups, and permissions under supervision.
- Support Google SSO access to company applications.
- Help troubleshoot login, MFA, password, and account-access issues.
- Assist with access reviews and maintain accurate account documentation.
- Prepare, configure, and deploy laptops for new employees.
- Assist with laptop returns, inventory updates, and device decommissioning.
- Help install and troubleshoot approved applications.
- Maintain accurate hardware and software inventory records.
- Support routine IT operational tasks, documentation, and audits.
- Create and update help articles, setup instructions, and troubleshooting guides.
- Identify recurring support issues and suggest ways to reduce them.
- Help improve onboarding checklists and common IT workflows.
- Learn and follow security, privacy, and compliance procedures.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
