IT Help Desk Co-op

Purdys Chocolatier • Vancouver, BC

9d • Onsite

About The Position

Purdys Chocolatier, recognized as one of Canada's Best Employers, is seeking an IT Helpdesk Co-op for their offices in Vancouver, BC. This contract position, lasting 8 or 12 months with potential for extension, offers 37.5 hours per week and an hourly rate of $20.25. The role involves supporting employees' daily technology needs and gaining hands-on experience in IT operations, including technical support, device management, user account administration, and technology projects. This is an on-site position that provides practical exposure within a vertically integrated business. Purdys Chocolatier values diversity and welcomes applicants from all backgrounds.

Requirements

• Enrolled in a post-secondary program such as Computer Science, Information Technology, Information Systems, Cybersecurity, Business Technology Management, or a related field.
• Enrolled in a Co-op program.
• Strong interest in technology and enjoy solving problems.
• Experience using Microsoft Windows, Microsoft Office, and common business applications.
• Ability to learn new systems and technologies quickly.
• Strong communication and customer service skills.
• Organized, detail-oriented, and able to manage multiple priorities.
• Able to meet the expected hours: 7.5 hours per day during regular business hours, Monday to Friday.

Responsibilities

• Provide first-level support for technology-related questions and issues.
• Assist employees with hardware, software, and basic system troubleshooting.
• Support the setup, configuration, and deployment of laptops, desktops, tablets, and other devices.
• Help maintain inventory and records of IT equipment and technology assets.
• Assist with user account creation, updates, and access requests.
• Support onboarding and offboarding activities for employees.
• Participate in software testing and technology improvement initiatives.
• Document troubleshooting steps, actions taken, blockers and resolutions within the help desk ticketing system.
• Document processes and create user-friendly technology guides.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree