IT Operations Co-op

Later

2d•Hybrid

About The Position

Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments. Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch. By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at later.com . We’re looking for a IT Operations Co-op student to join our IT team and gain hands-on experience supporting employees and learning how corporate IT operates in a growing technology company. This is an entry-level role for someone interested in IT support, systems administration, identity management, and workplace technology. You’ll work closely with experienced IT team members while supporting day-to-day operations across Google Workspace, Slack, Zoom, employee devices, SaaS applications, and Google-based SSO . The ideal candidate is curious, dependable, comfortable helping people, and eager to learn technical troubleshooting and IT best practices.

Requirements

Currently enrolled in an Information Technology, Computer Science, Cybersecurity, Systems Administration, or related program.
Basic understanding of computers, operating systems, and common workplace applications.
Strong interest in IT support, cloud applications, and identity management.
Good troubleshooting and problem-solving skills.
Clear and friendly communication with both technical and non-technical employees.
Strong attention to detail and willingness to document work.
Ability to manage multiple requests and ask for help when needed.
A customer-service mindset and genuine interest in helping others.

Nice To Haves

Previous school, volunteer, internship, or personal experience providing technical support.
Familiarity with Google Workspace, Slack, Zoom, macOS, or Windows.
Basic understanding of SSO, MFA, user permissions, or SaaS applications.
Experience using a ticketing or service desk system.
Interest in automation, scripting, cybersecurity, or systems administration.

Responsibilities

Respond to day-to-day IT support requests through the service desk.
Troubleshoot common laptop, account, application, Wi-Fi, and access issues.
Support employees using Google Workspace, Slack, Zoom, and other company tools.
Escalate complex problems to senior IT team members when required.
Provide clear updates to employees and ensure requests are followed through to resolution.
Assist with employee onboarding and offboarding activities.
Create and update Google Workspace accounts, groups, and permissions under supervision.
Support Google SSO access to company applications.
Help troubleshoot login, MFA, password, and account-access issues.
Assist with access reviews and maintain accurate account documentation.
Prepare, configure, and deploy laptops for new employees.
Assist with laptop returns, inventory updates, and device decommissioning.
Help install and troubleshoot approved applications.
Maintain accurate hardware and software inventory records.
Support routine IT operational tasks, documentation, and audits.
Create and update help articles, setup instructions, and troubleshooting guides.
Identify recurring support issues and suggest ways to reduce them.
Help improve onboarding checklists and common IT workflows.
Learn and follow security, privacy, and compliance procedures.