Temporary IT Operations Analyst I

State of Nebraska • Lincoln, NE

3d • Onsite

About The Position

Under general supervision, perform expert support in one or more of the following Information Technology (IT) areas: Hardware and software support, network support, systems administration, research, procurement, and training. Performs related work as assigned. This position’s primary responsibilities include providing help Desk Support, implementing and supporting agency computers and peripherals, and performing basic system administration. This is an 11-month temporary position. Candidates are expected to work in person, Monday through Friday, from 8:00AM to 5:00PM for an 11-month period, followed by a 1-month break in service.

Requirements

• Associate’s degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-for-year basis. OR post high school coursework in computer science and three years of related technical and business experience. Any equivalent combination of education and experience will be considered.
• Valid driver’s license is required.
• Operate, install, maintain, configure, and troubleshoot a wide range of technical computer equipment, including desktops, laptops, peripherals, audio/visual devices, and mobile technology.
• Work directly with end users to diagnose and resolve computer and network issues.
• Demonstrate familiarity with local area networks (LAN) and remote access troubleshooting.
• Demonstrate familiarity with iOS and Android operating systems.
• Analyze and evaluate software and hardware products and upgrades.
• Maintain attention to detail and adhere to all Agency rules, regulations, and procedures.
• Maintain effective working relationships with staff and colleagues.
• Demonstrate skills in time-management, documentation, organization and communication.
• Organize, prioritize, and coordinate workload activities.
• Effectively multi-task and perform under pressure and tight deadlines.
• Ability to sit, stand, walk, kneel, crouch, stoop, squat, crawl, twist, climb, and lift 50 lbs.; ability to travel to various sites and locations.
• Work independently and as part of a team.

Responsibilities

• Serve as the primary point of contact for the IT help desk.
• Receive, log and track user calls related to technical issues and inquiries.
• Respond to user requests and troubleshoot hardware, software, and network issues for PC’s, peripherals, and mobile devices both onsite and remotely.
• Assist staff with installation of software and new computer setups.
• Create, test, and deploy workstation images.
• Perform workstation deployment via Microsoft Configuration Manager.
• Assist staff with video conferencing equipment and software.
• Install and update computer workstations, printers and peripherals, and client software.
• Manage inventory of computer equipment, maintain inventory systems, and prepare equipment for surplus.
• Coordinate vendor maintenance and repair activities.
• Manage domain user accounts and workstation information.
• Assist with projects and perform administrative tasks as needed.

Benefits

• Medical and Dental Insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program (EAP)
• Voluntary Retirement Plan
• The opportunity to visit and work at some of Nebraska’s beautiful State recreation areas

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree