IT Operational Tech Lead

Sloan•Franklin Park, IL

5d•Hybrid

About The Position

Sloan has an opening for an IT Operational Technology (OT) Lead in our Franklin Park, IL location reporting to our VP of Global IT. In this role you are responsible for managing and supporting all technology used on the manufacturing floor, ensuring connectivity, reliability, and security of operational systems. This role bridges the gap between IT and manufacturing, providing technical leadership, coordinating incident response, and driving proactive improvements to minimize downtime and enhance production efficiency. The OT Lead will also partner closely with site leadership, engineering, and IT infrastructure teams to ensure that manufacturing technology aligns with enterprise standards and operational goals.

Requirements

High School Diploma or GED
2+ Years Strong understanding of industrial networking, control systems (PLC, HMI, SCADA), and manufacturing execution systems (MES).
2+ Years Proven ability to diagnose complex connectivity and integration issues across mixed IT/OT environments.
2+ Years Excellent communication and coordination skills, capable of interfacing effectively with production, engineering, and IT teams.
5+ years of experience in IT operations, industrial automation, or OT systems support within a manufacturing environment.

Nice To Haves

Bachelor's Degree
1+ Years Experience leading or mentoring a small technical support team preferred.
1+ Years Familiarity with cybersecurity practices for OT environments (e.g., NIST, ISA/IEC 62443) is a plus.
CompTIA A+ Cisco Network Associate (CCNA) A+ certification or similar experience
Communication skills with the ability to manage across technical and business stakeholders
Experience in the manufacturing industry preferred, especially with operational technology or production environments
Network+ certification or similar experience
Understanding of IT Service Management (ITSM) practices, preferably aligned to ITIL frameworks

Responsibilities

Lead daily operational support for all manufacturing technology, including OT systems, connected devices, and plant floor applications.
Monitor, troubleshoot, and resolve network and system issues impacting production systems and connected equipment.
Collaborate with IT Infrastructure, Cybersecurity, and Engineering teams to maintain secure and reliable connectivity across OT environments.
Develop and document standard operating procedures, incident response playbooks, and escalation paths for OT-related issues.
Drive continuous improvement initiatives to enhance uptime, standardization, and visibility of OT systems.
Support onboarding and training of OT support technicians and coordinate shift coverage between 1st and 2nd shifts.
Partner with site and corporate teams to assess technology health, patch compliance, and hardware lifecycle management.
Participate in future expansion planning to extend OT support across multiple domestic and international manufacturing sites.
Other duties and responsibilities as required.

Benefits

Medical (including prescription coverage), Dental, and Vision Insurance
Health Savings Account (HSA) with company contributions
Basic Life, Basic Accidental Death and Dismemberment, Short-term Disability, Long-term Disability, and Accident Insurance
Optional Life, Critical Illness, Hospital Indemnity, Legal, Pet Insurance, and Identity Theft Protection
Commuter Benefits
Dependent Care FSA
Employee Assistance Plan and Wellness Programs
401(k) Retirement Savings Plan with a company match and immediate vesting
Paid Holidays
Volunteer Time Off
Paid Time Off
Sick Leave
Military Leave
Parental Leave
Bereavement Leave
Hybrid Work Program
Employee Referral Program
Tuition Reimbursement Program