IT Operational Analyst

Liberty Dental Plan Careers•, OK

1d•$80,000 - $88,000•Remote

About The Position

Bridge Technology and Business Impact as an IT Operational Analyst Are you a problem-solver who enjoys connecting business needs with innovative technology solutions? Liberty Dental Plan is looking for an IT Operational Analyst who can identify opportunities for improvement, collaborate across teams, and help drive the continuous enhancement of critical business systems and processes. About the Role The IT Operational Analyst serves as a vital link between business stakeholders and IT teams, ensuring technology solutions align with operational goals and business requirements. This role focuses on analyzing system performance, identifying technical deficiencies, gathering and documenting requirements, and supporting the implementation of solutions that improve efficiency and business outcomes. If you're passionate about process improvement, business analysis, technology operations, and cross-functional collaboration, this is an opportunity to make a meaningful impact within a growing organization.

Requirements

Graduate degree in Information Technology, Business Administration, or a related field.
Minimum of 2 years of experience in an IT operational role with a focus on business analysis and systems improvement.
Strong analytical skills and the ability to identify, evaluate, and resolve technical issues.
Excellent communication and interpersonal skills with the ability to collaborate across technical and non-technical teams.
Ability to manage multiple priorities and projects in a dynamic environment.
Knowledge of data analysis, SQL, and reporting tools.
Experience with business analysis methodologies, process modeling, and IT troubleshooting.
Understanding of IT systems, operational processes, and systems improvement initiatives.
Familiarity with Robotic Process Automation (RPA), API integrations, and web-based applications.
Strong documentation and organizational skills.
Strong critical thinking and problem-solving abilities.
Ability to work independently while contributing effectively within a team environment.
Comfortable navigating complex challenges with limited standardization.
Detail-oriented with a passion for process improvement and operational excellence.

Responsibilities

Serve as the primary liaison between business units and IT teams.
Translate business needs into clear technical requirements and actionable solutions.
Build strong relationships with stakeholders while ensuring alignment between technology initiatives and business objectives.
Provide regular updates on project progress, system enhancements, and issue resolution efforts.
Work closely with stakeholders to gather, document, and validate business requirements.
Analyze existing systems and processes to identify performance gaps, technical deficiencies, and opportunities for improvement.
Maintain comprehensive documentation for requirements, process changes, and implemented solutions.
Partner with IT teams to design and implement solutions that improve system functionality and performance.
Support the diagnosis and resolution of technical issues to minimize operational disruptions.
Apply knowledge of Robotic Process Automation (RPA), APIs, and web applications when troubleshooting and implementing technology solutions.
Monitor ongoing system effectiveness and recommend improvements.
Identify opportunities to optimize IT systems and business processes.
Support technology initiatives that improve operational efficiency, user experience, and organizational effectiveness.
Contribute to a culture of innovation, collaboration, and continuous improvement.

Benefits

Competitive pay structure and savings options
Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
100% employer-paid dental coverage for employees and eligible dependents.
Vision insurance with low-cost premiums for employee-only coverage and dependents.
Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
Flexible Spending Accounts for healthcare and dependent care expenses.
Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
Long-term disability coverage.
Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
Employee Assistance Program (EAP) to support mental health and well-being.
Generous vacation and sick leave policies, with the ability to roll over unused time.
10 paid company holidays.
Tuition reimbursement for eligible educational expenses.
Remote or hybrid work options available for various positions.