IT Network Hardware Asset & Logistics Analyst

New Era Technology•Auburn Hills, MI

5d•Onsite

About The Position

The IT Network Hardware Asset & Logistics Analyst supports lifecycle tracking, inventory accuracy, maintenance coverage, and deployment logistics for networking and infrastructure hardware across more than 120 global sites. The role helps ensure that switches, routers, access points, firewalls, and other critical components are shipped on schedule, properly licensed at the hardware layer, and covered by active OEM maintenance contracts. The analyst works with IT management, procurement, network engineering, vendors, and freight partners to reduce operational downtime and compliance risk. The position is on-site and generally operates during normal business hours. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m.; start and end times may vary based on business needs, and occasional work outside normal business hours may be required. No travel is necessary. Candidates must reside in the United States and be legally authorized to work in the U.S. The company states that it will not provide immigration sponsorship during employment if sponsorship needs were not disclosed during the application process.

Requirements

2–4 years of experience in IT asset management, logistics, or network operations support, including exposure to hardware maintenance contracts and OEM support portals.
Working understanding of enterprise hardware support structures, such as 8x5xNBD and 24x7x4-hour response times, and hardware-bound software licensing.
Familiarity with enterprise CMDB/ITAM tools, such as ServiceNow or Flexera.
Working knowledge of physical network components, including form factors, chassis modules, and power supplies, sufficient to communicate inventory and maintenance needs with engineers and vendors.
Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English, and communicate effectively in English verbally and in writing.
Bachelor’s degree in Supply Chain Management, Logistics, Information Systems, Network Engineering, or a related field.
Residence in the United States and legal authorization to work in the U.S.
Ability to use hands and fingers regularly to operate a computer, keyboard, mouse, and other office equipment, including repetitive typing, scrolling, and mouse use.
Ability to communicate effectively and understand verbal communication in person, by telephone, and through video conferencing or other remote communication tools.
Ability to view and read information on computer screens and printed materials, including adjusting focus; the role involves prolonged computer use and viewing a computer screen.

Nice To Haves

Experience with OEM vendor portals, such as Cisco Commerce Workspace (CCW).
Experience coordinating technology freight, working with freight forwarders, or supporting cross-border shipments and customs documentation.

Responsibilities

Track, renew, and audit hardware maintenance contracts, monitor coverage against each facility’s required SLA, and escalate coverage gaps or upcoming expirations.
Track embedded hardware licenses and verify that network equipment has required licenses before, during, and after deployment; escalate compliance issues.
Coordinate shipments of critical, heavy, and sensitive network infrastructure with network engineering, vendors, and freight partners to align deliveries with deployment schedules and site maintenance windows.
Open and track OEM RMA cases and coordinate replacement shipments under active maintenance contracts during site network outages.
Maintain spares inventory records and support replenishment of regional spares pools.
Maintain accurate CMDB records, mapping hardware serial numbers to license keys, support contracts, physical locations, and expiration dates; perform regular data-quality checks.
Work with network engineering teams to log maintenance schedules, hardware refreshes, and firmware or hardware patch dependencies required by OEMs to maintain support validity.
Coordinate recovery of decommissioned network equipment, support license detachment and reuse, confirm factory resets, and schedule pickups with certified ITAD vendors while maintaining chain-of-custody records.
Prepare regular reports on contract coverage, upcoming renewals, inventory status, and open RMAs for the IT Manager and stakeholders.