IT Network Coordinator & Support Specialist

Summit Pathology Laboratories, Inc.•Loveland, CO

2d•$60,000 - $70,000•Hybrid

About The Position

The IT Network Coordinator & Support Specialist is responsible for the coordination of a variety of support functions as they relate to the computers systems and functions at Summit Pathology. This individual is responsible for assisting the Director of IT in supporting the IT infrastructure such as servers, switches, network cabling, firewall and overall network. In addition, this role serves as a point of contact for the IT Help Desk and performs all associated duties to support end users with day-to-day technical needs. Responsibilities include managing IT help desk issues; coordinating service requests between users and application or operations staff; training and assisting users with system applications; responding to technical problems; collaborating with technical teams to resolve issues and enhance system performance; and providing assistance with scheduling special production requirements. This position is also responsible for maintaining accurate inventory of equipment, supplies, and materials related to Summit Pathology’s hardware and software environment.

Requirements

Associate’s degree or higher, or an equivalent combination of education and experience
4+ years related experience
Working knowledge of basic network concepts and technologies such as server operating systems, virtual servers, LAN, WiFi, VLANs, switches and firewalls
Working knowledge of Microsoft Azure, Intune, Entra and M365 administration
Proficiency with Microsoft operating systems and Microsoft Office products
Experience providing customer service in a technical environment
Experience with relational database concepts, data maintenance, querying, and data manipulation
Experience creating data extracts, data consolidation, report structures, and automated reporting
General knowledge of technology systems, software, programming languages or logic
Ability to work independently and manage priorities effectively
Ability to maintain appropriate levels of confidentiality to protect patient and organizational information

Nice To Haves

Constant standing, walking, sitting, hand use, vision, hearing and noise, as well as stooping/bending, reaching, kneeling, squatting, and climbing stairs
Exertion of 20-50 lbs. of force occasionally, and/or 10-25 lbs. of force frequently, and/or greater than negligible up to 10 lbs. of force constantly to move objects
Perform work within a laboratory and near electrical instruments, computers, and other laboratory equipment and chemicals

Responsibilities

Assist with all network infrastructure monitoring and maintenance
Assist Director of IT with server & network equipment maintenance and updates
Monitor server, switch and firewall performance and coordinate configuration adjustments with the Director of IT
Monitor server backups and coordinate challenges with the Director of IT
Assist Director of IT with network maintenance, security, group policies, including on-premise or cloud resources
Assist with administering Microsoft 365 tenant environment
Manage Entra ID (Azure AD) including user accounts, groups, conditional access policies, and MFA
Manage & Support Microsoft 365 Exchange, Teams, and Sharepoint
Support Microsoft Intune for device enrollment, compliance policy management, and application deployment
Support Microsoft Autopilot device provisioning and deployment workflows
Maintain M365 license inventory and assist with license assignment and cost management
Stay current with Microsoft platform updates, feature releases, and security advisories
Maintain productive working relationships with platform vendor(s) and stay current with platform features, updates, and capabilities
Maintain a comprehensive IT asset inventory, including hardware, software, licenses, and peripherals
Communicate and coordinate updates, maintenance, issues, or configuration changes related to the platform with the Director of IT
Provide technical support for End users and all IT products
Review, respond to, and manage help desk tickets in a timely manner
Configure and deploy new devices
Coordinate and maintain updates and upgrades for workstation operating systems and software products
Provide training and assistance to users as needed
Create, maintain, and manage user login accounts and access permissions
Administer new hire orientation and technology training
Provide a weekly summary of ticket status and trends
Make recommendations regarding new IT-related equipment, tools, or software
Coordinate with the Director of IT and other IT support staff when issues require additional analysis or escalation
Contribute to departmental goals by accomplishing related duties as required
Assist with coverage when other IT staff are out of the office
Participate in after-hours on-call support on a rotating schedule
Ability to work remotely, with availability for on-site support within one hour when required by support needs
Provide support to other IT staff as needed
Other job duties as assigned