IT Support Coordinator
About The Position
The IT Support Coordinator provides operational and coordination support for the information technology department and serves as a liaison between staff, vendors, technical teams, and end users. This role is responsible for assisting with day-to-day departmental operations, managing organizational and logistical tasks, supporting communication and coordination efforts, and helping ensure requests and initiatives move forward efficiently. The ideal candidate is highly organized, adaptable, proactive, customer-service oriented, and comfortable handling a wide variety of responsibilities ranging from daily operations support to light technical assistance. This individual must be willing to support department initiatives, assist wherever needed, and support end users in a fast-paced environment.
Requirements
- Associate’s degree or equivalent professional experience preferred
- 2+ years of administrative, operations, customer service, office management, or related experience preferred
- Strong organizational, multitasking, and problem-solving abilities
- Excellent interpersonal and communication skills
- Strong customer service mindset with the ability to work effectively with individuals at all levels of the organization
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable learning and assisting with basic operational or technical tasks
- Proficiency with Microsoft Office Suite and standard business applications
- Ability to maintain confidentiality and professionalism
Nice To Haves
- Experience supporting operational or technical teams
- Experience with scheduling, vendor coordination, inventory management, or training coordination
- Familiarity with help desk environments, ticketing systems, or departmental operations
- Experience working in healthcare or regulated environments preferred
Responsibilities
- Provide day-to-day operational support for departmental activities and initiatives
- Help facilitate communication, initial triage, issue tracking, and follow-up between users and technical staff
- Facilitate vendor management procedures and update vendor management systems.
- Support onboarding and offboarding activities including scheduling, equipment coordination, and documentation
- Maintain and track departmental inventory including equipment, supplies, licenses, and related assets
- Engage in vendor communications, service requests, purchasing activities, renewals, and deliveries
- Assist with educational sessions, training programs, and staff communications
- Help maintain departmental documentation, procedures, records, and operational materials
- Perform light technical or operational tasks as assigned, including basic troubleshooting, equipment setup, account coordination, or assisting users with routine requests
- Support departmental workflow management and assist in ensuring timely completion of operational tasks
- Adapt to changing departmental needs and provide support wherever necessary to help the team operate effectively
- Perform other duties as assigned
Benefits
- Retention Bonuses
- Internal Mentoring Program
- 401K with generous Employer match
- On-Site Gym (free for all employees)
- Medical, Dental, Vision plans
- Tuition Reimbursement
- Partially funded HSA
- Employee Recognition Platform
- Paid Time Off, Holidays, Sick and Extended Sick Leave
- Short/Long term Disability
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
