IT Network Control Specialist I

Duke Energy Corporation•Charlotte, NC

3d•Hybrid

About The Position

This role is responsible for monitoring of multiple transport, data, voice, wireless and environmental systems and reacting to alarms and internal and external calls. The associate will work closely with teammates on various activities including facilitation of major incidents, determining resources necessary to perform the work and assigning tasks to appropriate support associates. Duke Energy is one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets. Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives. Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.

Requirements

Associates degree in Information Technology
In lieu of Associates degree(s) listed above, High School/GED AND 2 year(s) related work experience
Must have successfully passed CISCO Certified - CCNA exam
If CISCO Certified - CCNA is currently inactive, must be willing to obtain within 6 months
Must possess all of the basic/required qualifications.
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Nice To Haves

Proficient using Microsoft products such as Excel, Word, and Power Point
Understanding of a broad variety of telecommunications technologies including fiber optic transport, data network, microwave networks, 800 MHz radio systems, paging systems, PBX's and others.

Responsibilities

Monitors, reports, and resolves data and transport issues for various services. These services include but are not limited to Synchronous Optical Networking (SONET), Dense Wavelength Division Multiplexing (DWDM), Optical Transport Network (OTN), Local Area Networks (LAN), Wide Area Networks (WAN), MPLS, SDWAN, ACI, Voice Over IP (VOIP), Land Mobile Radio, Microwave Packet Radio, and a variety of other hardware and software solutions.
Facilitates major incident resolution and coordinates support staff
Communicates event status to interested parties.
Performs equipment testing and vendor support management activities.
Monitors, reports, and resolves problems for data and transport networks.
Coordinates field service technicians to respond to and restore services.
Monitors and responds to all applicable alarms and acts as a central communications center for all telecom issues.