IT Network and End User Support Engineer - Riverton, Wyoming

Billings Clinic•Riverton, WY

16h

About The Position

The IT Network and End User Support Engineer provides intermediate-level technical support to maintain secure and reliable network, telecommunications, and end-user technology services across clinical, administrative, and regional locations. The position installs, configures, maintains, and troubleshoots network infrastructure, telecommunications systems, computers, peripherals, operating systems, and related technologies that support patient care and business operations. The role combines network infrastructure and end-user support responsibilities, independently resolving moderately complex technical issues within established standards and coordinating with specialized teams or vendors as needed. The engineer manages assigned incidents and service requests through resolution, supports technology projects and implementations, and maintains accurate technical documentation while providing responsive, customer-focused service. The position is full-time, day shift, and based in Riverton, Wyoming. The stated starting wage is $29.08–$36.34, DOE.

Requirements

Associate degree in computer science, information technology, networking, or a related field, or an equivalent combination of education and relevant experience.
Two years of progressively responsible experience supporting end-user technology, network infrastructure, or a combination of both.
Current driver’s license and ability to meet organizational requirements to operate a vehicle when travel is assigned.
Any required license or certification must be current and in good standing.

Nice To Haves

Bachelor’s degree in a related field.
Experience supporting technology in a healthcare or multi-site enterprise environment.
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, or equivalent.

Responsibilities

Provide intermediate-level support for network connectivity, network hardware, end-user devices, peripherals, operating systems, and standard enterprise applications across clinical, administrative, and regional locations.
Install, configure, test, deploy, maintain, and replace network and end-user technology in accordance with technical, security, and documentation standards.
Troubleshoot and resolve hardware, software, authentication, connectivity, and performance issues; identify recurring problems and coordinate corrective action with technical teams and vendors as needed.
Manage assigned incidents and service requests through resolution or coordinated escalation using the Service Management Platform; maintain accurate service records and timely customer communication.
Provide in-person and remote customer support, explaining technical information in clear, customer-focused language.
Monitor assigned technologies and respond to alerts, outages, service degradation, and recurring issues; assess operational impact, escalate appropriately, and collaborate with technical teams through resolution.
Support technology implementations, equipment refreshes, migrations, site openings, relocations, and upgrades, including readiness assessments, testing, validation, and post-implementation support.
Conduct site assessments, validate connectivity and device readiness, and coordinate technical work with facilities, vendors, project teams, and operational leaders.
Support network closets, cabling coordination, switches, wireless access components, and related infrastructure within assigned responsibility, training, and access.
Maintain accurate inventories, configurations, diagrams, knowledge articles, procedures, troubleshooting guides, and other technical documentation.
Apply security, confidentiality, access control, change management, and asset management requirements when performing technical work.
Perform assigned technology downtime and recovery tasks, including equipment or connectivity validation and service restoration.
Model behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct, and service expectations; meet organizational and departmental requirements and maintain competency in applicable standards.