IT Move Technician III

Corovan Careers•Fullerton, CA

5d•Remote

About The Position

Reporting to the Operations Manager, with a dotted line to the Transportation Manager, the IT Move Technician III’s primary role is to lead small to medium size jobs where technicians physically and professionally disconnect and reconnect workstation PCs, peripherals, server components and related hardware, and/or provide daily help-desk solutions at an ROI account or projects as assigned. In addition, this position will replace new devices, hard drive & memory card upgrades, and battery replacements. The IT Technician III is usually assigned to work at different customer account locations to provide technical support for commercial moving projects or may be assigned to serve in a help-desk function for IT services at an ROI account. This position provides daily IT trouble shooting for any complicated technical matters relating to computer assets or inventories. This position may also lead other technicians on small to medium sized technical projects. Assists the move process by communicating with supervisors, the end users/customer and other crew members. Uses extreme care not to damage goods or facilities during the move. At times, this position will assist with moving duties to physically lift, carry and/or push furniture, equipment, and cartons on wheels to and from trucks, offices and warehouses as requested by the customer or as assigned by the crew lead that day. May assist in loading and offloading trucks from docks and/or on a lift-gate and setting & offsetting goods on equipment. Responsible to produce a quality move for the customer. Assists the move process by communicating with supervisors, the end users/customer and other crew members. Uses extreme care not to damage goods or facilities during the move. This position ensures the customer’s requests relating to IT Technical support are carried out efficiently and in a timely manner. This position acts as a focal point of contacts for any IT issues that need to be escalated to Operations Manager or customers. This position also provides training, coaching and mentorship to new-hires or junior Technician Level’s I and II.

Requirements

High School diploma or general education degree (GED).
Associate’s degree or technical trade school, or one to two (1-2) year’s related experience and/or training or equivalent combination of education and experience.
Two – five (2-5) years working in tech support position.
Experience in handling computer equipment and other fragile devices with exceptional attention to detail.
Good understanding of server equipment; is knowledgeable of server racking and unracking.
Exceptional client/customer service skills, equipment maintenance, ability to report work related issues to management, must maintain confidentiality, quality focus, results driven and supply management.
If also a driver, a valid California driver’s license is required.
Valid driving record that meets the company’s insurance carrier’s requirements.
Ability to read and interpret documents written in English such as procedures, work instructions, and timesheets.
Ability to effectively communicate well with customers and coworkers.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to read and correctly interpret the legend on installation drawings and read both standard and metric tape measures.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Strong interpersonal and leadership skills.
Ability to do electronics troubleshooting, analyzing information, good judgment in making decisions.
Must be familiar with the O&I (Office & Industrial) move process and understand the move labeling and directional signage.
Ability to sit or stand for long periods as needed throughout the day.
Walking: May require walking primarily on a level surface but may include walking on uneven or inclined surfaces for lengthy periods throughout the day, often up and down stairs.
Handling: Seizes, helps, or works with hands.
Lifting: Proper lifting techniques required. May include lifting up to 50 pounds and pushing or pulling up to 100 pounds throughout the day. May also include climbing or descending stairs while carrying goods up to 50 pounds.
Crawling: To install or check the installation of network devices and cabling.
Reaching: Extends hands and arms in any direction, reaching above shoulder heights, below the waist or lifting as required.
Standing: Remains in standing position if required to perform various functions of the job.
Stooping: Bends body downward and forward by bending at knees or waist.
Vision: Reads technical information and records on the computer or hand-held device.
Talking: Communications by phone, email, text and in person.
Sitting: Sits at desk. Sits for long periods of time.
May include bending, reaching, squatting, twisting, stooping, and kneeling throughout the day.
May be required to do stair carries. (Carrying goods and furniture up and/or downstairs).

Nice To Haves

Bachelor’s degree in Information Technology.
One – two (1-2) years of supervisor or lead role in IT projects.
Strong knowledge about computer hardware, software, cabling, servers, systems and applications.
One (1) year of warehouse/moving or technician experience, using various moving equipment and its proper usage such as dollies, carts, pads, straps, pallet jacks, forklifts, ramps, lift gates, and all specialty equipment including but not limited to roll-a-lifts, Genie lifts safe jacks, and J bars.

Responsibilities

Disconnects and reconnects PCs and other peripheral electronic desktop components per supervisor’s direction and the specific job requirements.
Records basic system information on PC Disconnect/Reconnect Checklist such as serial numbers, manufacturer, model numbers and placement.
Ability to properly install basic customer requested software, application, and system.
Ability to assist in the support of the customer’s server room or lab room if assigned.
Ability to correctly label, disconnect and reconnect components of a server rack.
Ability to correctly pack, relocate and accurately reconnect all components of server racks as assigned.
Ability to replace new devices and to ensure contents are copied from a user’s old device to new device.
Ability to upgrade hard drives and memory cards, and conduct battery replacements.
Capture the existing workstation layout at the customer site and ensure the new setup is placed the same.
Labeling all the IT assets/inventories to ensure there is no missing items during the moving.
Ability to manage different cables and wires to ensure a nice, neat, and safe workstation.
Ability to perform network connectivity testing.
Required to provide advanced workstation trouble shooting skills.
Knowledge of network cable tracing and connect and reconnect IT inventories.
Ability to effectively utilize CoroTrac software on portable electronic devices, take photographs, place labels, relocate and place items correctly at destination.
Ability to upload cut sheets into the CoroTrac software, print and distribute labels to end users.
Ability to strongly perform the Technical I & II level key responsibilities.
Possess the ability and willingness to assist the moving crews if needed.
Required to set, offset, push, pull, lift, carry and move computer equipment, furniture, miscellaneous equipment, and boxes as required.
Interact with customers to report any technical issues and matters in a professional manner.
Maintain excellent customer service with the customers, transportation, and operation teams to establish solid relationships.
Must be punctual at all times. If an emergency arises, inform the supervisor and operations manager immediately, so that appropriate coverage can be arranged.
Must work cooperatively with all members of the crew.
Must be courteous, helpful, and professional to all existing and potential customers.
Quickly respond to any of technical requests from customers.
Must be respectful of rules at each customer site as to where to work and adhere to meal and rest period locations.
Must follow all confidentiality rules regarding any products or services that are visible at a customer’s site.
Must follow all security rules for the company and assigned customers.
Ensure a professional manner and appearance in provided Corotech or Corovan uniform.
Performs work with quality, efficiency, and safety at all times.
Must abide by all safety rules; to include proper safety gear and PPE (back braces, hard-hats, safety shoes, etc., if required by the customer), drive forklifts safely (seatbelt, slow speeds, ensuring trucks are chalked and using proper plates, etc.).
Report any unsafe dangerous requests from customers to senior management.
Assist with training and coaching for new hires of IT Tech’s I, & II’s, in compliance with company policy, to include on-the-job training.
Ensure timesheets and other documentation is completed accurately and turned in by the time requirement.
If also a qualified installer, installs systems walls and splines, handles and stages product, performs detail work and trash-out functions on install projects.
If also a qualified and approved driver, drives trucks up to and including Class A vehicles and or operates forklifts.