IT MAWM Tech Analyst

National DCP•Duluth, GA

50d•Remote

About The Position

IT MAWM Tech Analyst Incumbent is responsible for supporting ongoing enterprise-wide IT-related strategic initiatives, tickets and request and programs accordingly to ensure they effectively support the organization’s current and future business needs and goals. National DCP, LLC (NDCP) is seeking passionate individuals to join our dynamic team. We are a $3 billion global supply chain management company serving Dunkin’ franchisees. We support over 10,000 quick service restaurants in the U.S. and distribute products to more than 40 countries. Dunkin’ franchisees turn to our award-winning organization for extraordinary value, cost-savings, quality products, and reliable service. Our organization is at the forefront of the industry, and we want you to be a part of our success story. At NDCP, your work matters. We offer a collaborative, people-first environment where your ideas are heard and your growth is supported. From competitive pay and full benefits to career advancement opportunities, we invest in your success—because when you thrive, so do we. Join us and take the next step in a meaningful, rewarding career . National DCP offers a robust benefits suite. Check out our career page for our full list of benefits

Requirements

Bachelor’s degree in computer science, Information Technology, Supply Chain, or related field.
Min 2 years of experience in Manhattan Active WMS (MAWM).
Experience deploying, monitoring and managing extensions via ProActive.
Expert in Manhattan Configuration Tools, Config Director and deployment.
Expert in Postman scripting.
Knowledge in system integration with MIF to third party systems like ERP, TMS.
Knowledge of Supply Chain/Warehouse Management Processes used in warehouses.
Strong analytical and problem-solving skills.
Strong communication and capability to work under pressure.

Responsibilities

Technical configuration and system setups within MAWM, using the Manhattan Configuration Tools and APIs
Develop and support API integrations (RESTful, JSON/XML) for MAWM and any integration with third party system like ERP, TMS.
Create and manage MAWM extensions packs using ProActive
Provide L2/L3 support, perform root-cause analysis, and resolve complex system issues.
Work collaboratively with IT team, business and vendors in understanding, documenting, and enhancing business requirements.
Participate in the design, build, validation, implementation, and maintenance of IT application systems and/or infrastructure solutions in support of our current, and future business needs.
Collaborate with IT, QA and business for script testing.
Conduct technical troubleshooting, root-cause analysis, and resolution for issues identified throughout the implementation lifecycle and L2/L3 Support.
Develop technical documentation, including detailed specifications, system architecture diagrams, and integration mappings for the config and extensions.