IT Analyst

City of Milpitas•Milpitas, CA

3d•Onsite

About The Position

Calling all innovative and customer service-focused technology professionals! The City of Milpitas is seeking an experienced Information Technology (IT) Analyst to join our highly talented and supportive IT Department. This role performs a variety of duties to support the Information Technology Department’s mission to provide innovative, reliable, secure, and cost-effective technology services for the City of Milpitas and its 14 departments. Balancing technical and interpersonal skills, such as effective communication, relationship building, and customer service, is essential to this position. The ideal candidate will be highly analytical, resourceful and able to use strong problem-solving skills to identify and implement more effective systems and processes across the City. They will thrive in a fast-paced environment while staying calm and focused under pressure and will be eager to take on new challenges while managing several competing priorities simultaneously. This is an exciting opportunity to contribute to a wide range of projects and technology improvements across the organization. If you are eager to help the city improve and bring technology advancements while developing your IT career, apply today! The IT Analyst role has the exciting challenge of examining the City’s systems and IT processes and using their judgment to make suggestions for system-wide improvements or changes. They will take on a variety of projects and duties spanning IT helpdesk support, network and server administration, cybersecurity, public safety systems, and database administration, software development, and GIS. This role also provides exemplary customer support to users while managing regularly incoming projects that are often urgent in nature. The IT Analysts will work with a variety of stakeholders, including City employees and leadership, and vendor representatives. The IT Analysts are on-call on a rotating basis, requiring them to occasionally provide AV support for public meetings, work evenings, and provide 24/7 support.

Requirements

Graduation from an accredited college or university with a Bachelor’s degree in Computer Science, Information Systems Management or a closely related field.
Four (4) years of increasingly responsible experience in the operation and administration of application server resources.
A college degree in an unrelated field will require an additional year of experience as listed below.
Note: Up to two (2) years of additional experience may substitute on a year-for-year basis for the college/university educational requirement.
For example: An Associate degree in a related field AND six (6) years of increasingly responsible experience.
Valid California Driver’s License and satisfactory driving record

Nice To Haves

HP, Lenovo, or Dell Server Hardware installation and maintenance
An active Microsoft Certified: Azure Associate-level or Microsoft 365 Associate-level certification or equivalent (e.g., Administrator, Solutions Architect, Security Engineer, DevOps Engineer, or Data Engineer)

Responsibilities

Assists with analyzing the growth needs of the City’s application server resources, to ensure the acquisition and timely implementation of required resources.
Maintains expertise in City standard application server hardware, operating systems and software products.
Participates in application server hardware and software acquisitions, installation and maintenance.
Provides technical support for operating system, application, emulation and database software.
Provides systems administration, basic database administration and technical support for the City’s systems.
Provides the security function, system backups and data recovery processes.
Ensures that the resolution of client assistance and service requests are achieved within previously approved performance measures and client directed service levels.
Participates on project teams to ensure successful implementation of new systems or upgrades to existing systems.
Manages and prioritizes the IT helpdesk queue, troubleshooting and resolving hardware, software, and network issues for City staff.
Administers and maintains City network infrastructure, including switches, firewalls, and wireless systems, to ensure reliable and secure connectivity.
Monitors security systems and event logs, responds to security incidents, and supports public safety systems used by the Police and Fire Departments.
Develops, maintains, and supports custom scripts, automation, and minor application and web development projects for City departments
Assists the Information Technology Manager with hardware and software vendors for the proper acquisition, installation, operation and maintenance of City application server resources.
Establishes and evaluates backup strategy based on application requirements.
Performs other related duties as assigned.