IT Manufacturing Technician

Pomeroy Technologies•Portage, MI

4d•Onsite

About The Position

The IT Manufacturing/EPLO Technician provides onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area, in alignment with IT Business Partners and in collaboration with Global IT. The role is accountable for establishing a robust support structure for Manufacturing/EPLO/GQO systems and ensuring systems run a standard operating system, have defined business and IT owners, and that new systems are integrated in alignment with Industry 4 standards. This position calls for excellent customer service and collaborative relationship-building to meet business needs in a timely manner. It provides guidance and escalation to business teams, including Advance Operations, Engineering, and R&D, with a focus on hardware and software support.

Requirements

At least 2 years of experience in the field or in a related area.
Strong communication and relationship skills.
Demonstrated ability to lead through influence.
Demonstrated ability to manage and execute competing priorities in a fast-paced environment.
Strong critical-thinking and problem-solving skills.
Works independently without supervision and effectively with cross-departmental teams.
Strong team-player skills.
Excellent oral and written communication skills.
Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work.

Nice To Haves

Bachelor’s degree or diploma in Computer Information Systems, or equivalent.
Qualification or certification in Industry 4 and IT technologies, such as Microsoft or equivalent.
ITIL Foundations certification.
Experience with IT systems in a manufacturing and R&D environment.

Responsibilities

Actively participate in securing and containing the manufacturing environment.
Provide Level 2 support for Manufacturing/EPLO/GQO issues involving desktops, operating systems, antivirus, and application software; support development changes as required; resolve technical issues and document solutions.
Develop knowledge base articles on common issues and day-to-day support, focusing on shift-left activities where possible.
Understand machine-level integration as it applies to Shop Floor systems integration with the business layer.
Provide guidance to business and IT teams and contribute to standards adopted by business and IT.
Work on approved Global IT projects and ensure new manufacturing systems are integrated in line with Global IT and Industry 4 standards.
Recommend business processes and implement system changes that improve efficiency, cost savings, and business outcomes.
Support adoption of enterprise systems across Stryker, minimizing reliance on point or plant-specific solutions.
Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity, and software.
Support delivery teams in adhering to Stryker patching, antivirus, firewall, and security standards on the shop floor.
Promote awareness and adoption of Industry 4.0 standards across Global IT Operations and processes.
Contribute to execution of operational processes related to the service, including incident, problem, change, configuration, and asset processes.