IT Manufacturing Technician
About The Position
The IT Manufacturing/EPLO Technician provides onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area, aligning with IT Business Partners and collaborating with Global IT to support business strategy and objectives. The role is accountable for providing a robust support structure for regional Manufacturing/EPLO/GQO systems. The technician collaborates with others to ensure systems run a standard operating system, have defined business and IT owners, and that new systems are integrated in alignment with Industry 4 standards. The position requires excellent customer service and the ability to build collaborative relationships so that day-to-day business needs are met promptly. It provides guidance and escalation support to business teams, including Advance Operations, Engineering, and R&D, with a focus on hardware and software support.
Requirements
- At least 2 years of experience in the field or a related area.
- Strong communication and relationship skills.
- Demonstrated ability to lead through influence.
- Demonstrated ability to manage and execute competing priorities in a fast-paced environment.
- Strong critical-thinking and problem-solving skills.
- Ability to work independently without supervision.
- Ability to work effectively with cross-departmental teams.
- Ability to self-direct work, meet deadlines, and produce consistent high-quality work.
- Excellent oral and written communication skills.
Nice To Haves
- Bachelor’s degree or diploma in Computer Information Systems, or equivalent.
- Qualification or certification in Industry 4 and IT technologies, such as Microsoft or equivalent.
- ITIL Foundations certification.
- Experience with IT systems in a manufacturing and R&D environment.
Responsibilities
- Participate in securing and containing the manufacturing environment.
- Provide Level 2 support for Manufacturing/EPLO/GQO issues involving desktops, operating systems, antivirus, application software, and development changes; resolve technical issues and document solutions.
- Develop knowledge base articles on common issues and day-to-day support, emphasizing shift-left activities where possible.
- Understand machine-level integration between shop-floor systems and the business layer; guide business and IT teams and contribute to standards.
- Work on approved Global IT projects and ensure new manufacturing systems are integrated in line with Global IT and Industry 4 standards.
- Recommend business processes and implement system changes that improve efficiency, reduce costs, and improve business outcomes.
- Support adoption of enterprise systems across Stryker and minimize reliance on point or plant-specific solutions.
- Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity, and software.
- Support delivery teams in adhering to Stryker patching, antivirus, firewall, and security standards on the shop floor.
- Promote awareness and adoption of Industry 4.0 standards across Global IT Operations and processes.
- Contribute to execution of operational processes related to the service, including incident, problem, change, configuration, and asset processes.
- Provide onsite support and escalation for enterprise solutions across the region.
- Provide guidance and escalation to business teams, including Advance Operations, Engineering, and R&D.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
