IT Manager

Town of Ipswich•Ipswich, MA

12d

About The Position

The Town of Ipswich seeks an IT Manager to serve as its primary internal technology leader and point of accountability for information technology services. The role advises Town leadership on technology needs, risks, investments, projects, and opportunities, and works with departments to develop practical solutions that improve efficiency, accessibility, customer service, and cybersecurity. The IT Manager coordinates services provided by the Town’s managed service provider, the North Shore IT Collaborative, and third-party vendors, ensuring performance and alignment with Town priorities. The role develops and administers annual IT operating and capital budgets, oversees lifecycle planning, evaluates technology spending, and prepares procurement documents and financial analyses. It also leads or coordinates cross-department technology projects from requirements and scheduling through implementation and transition to operations. The position coordinates cybersecurity initiatives, including policies, controls, training, incident response, and compliance efforts, in collaboration with local and regional partners. As Ipswich’s representative to the North Shore IT Collaborative, the IT Manager supports shared planning, cybersecurity practices, infrastructure initiatives, and strategic technology development while aligning regional work with Town needs. The role also supports technology for major Town functions such as elections, emergency operations, Town Meeting, Select Board meetings, and public events; maintains knowledge of business applications and vendor relationships; and collaborates on technology policies, governance, records retention, and compliance practices.

Requirements

At least five years of progressively responsible experience in technology management, systems administration, project management, cybersecurity, or a related field.
Broad understanding of enterprise technology, including networks, cloud services, identity management, telecommunications, cybersecurity, backup and recovery, and municipal business applications.
Experience working with managed service providers, vendors, consultants, and multi-stakeholder technology projects.
Strong project management, communication, analytical, and organizational skills.
Ability to explain technical issues to nontechnical audiences.
Ability to manage multiple priorities, deadlines, vendors, and service issues while collaborating effectively with Town departments and external partners.

Nice To Haves

Bachelor’s degree in information technology, information systems, business/public administration, cybersecurity, or a related field is preferred; equivalent combinations of education and experience may be considered.

Responsibilities

Advise Town leadership on technology needs, risks, investments, projects, and opportunities.
Work with Town departments to translate operational needs into practical technology solutions and identify ways to improve efficiency, accessibility, customer service, and cybersecurity.
Coordinate and manage technology services delivered by the managed service provider, North Shore IT Collaborative, and third-party vendors; ensure performance and alignment with Town priorities.
Develop and administer annual IT operating and capital budgets, oversee lifecycle planning, evaluate technology spending, and prepare procurement documents and financial analyses.
Lead or coordinate technology projects across Town departments, including requirements definition, scheduling, communication, implementation oversight, and transition to operations.
Coordinate cybersecurity initiatives with local partners and regional resources, supporting policies, controls, training, incident response, and compliance efforts.
Represent Ipswich in the North Shore IT Collaborative and support joint planning, shared cybersecurity practices, infrastructure initiatives, and strategic technology development.
Support technology needs for elections, emergency operations, Town Meeting, Select Board meetings, and public events.
Maintain an understanding of Town business applications, vendor relationships, integrations, and dependencies, and ensure coordinated system maintenance and improvements.
Collaborate on technology policies, governance frameworks, records retention requirements, and related compliance practices.