IT Manager

Marriott•Charlotte, NC

2d•$35 - $50

About The Position

The IT Manager provides first- and some second-level technology support for designated properties, including break-fix repairs, installations, and system maintenance. The role handles routine tasks within established guidelines and requires knowledge of sophisticated technology equipment and processes. The position supports property technology needs and budgets, helps maintain compliance with Marriott policies and information-security requirements, and provides customer service and end-user support. It also supports property infrastructure, security, backups, disaster recovery, business continuity, and corporate, regional, and property initiatives.

Requirements

High school diploma or GED and 2–4 years of experience in Information Technology or a related professional area; alternatively, a two-year degree from an accredited university in Business Administration, Information Technology, or a related major and two years of experience in a related professional area.
Knowledge of sophisticated technology equipment and processes.

Nice To Haves

System-related professional certifications are desired.

Responsibilities

Assist with or provide input to IT Leadership on capital expenditure and department operating budgets based on anticipated projects and property support needs.
Confirm that properties comply with Marriott International Policies and Information Security Manuals, and implement directed solutions to resolve discrepancies.
Order personal computers, telecommunications equipment, local servers, and network equipment as directed; process property invoices.
Conduct periodic inventories of applications and hardware and prepare requested reports.
Confirm technology assets are secured and comply with technology-related vendor contracts.
Prepare and present proposals, analyses, project plans, and cost models in written or oral formats.
Provide customer service to associates at designated properties and respond to inquiries from customers, vendors, and peers.
Provide detailed status reports as requested.
Assist with technology-related disaster recovery and business continuity.
Provide technical guidance and escalate support for approved Marriott technology solutions and Request Center processes.
Support guest and associate internet access requirements.
Escalate problems through the direct supervisor, CLS IT Field, and/or Marriott IT resources as appropriate.
Image desktops; install software applications and patches; and map drives to appropriate servers or networks.
Move, add, or change PCs and peripherals, migrating data when necessary.
Perform routine desktop backups as scheduled or directed and provide end-user support.
Confirm that technology security and compliance measures are in place, including encryption, patch deployment, Quarterly ID Audits, and MAARK1.
Support unit infrastructure, including servers, switches, routers, and access points, and engage appropriate Marriott IT or vendor resources.
Assist in creating and maintaining a secure server environment; perform server backups and routine preventative maintenance.
Support corporate, regional, and property initiatives.