IT Manager

Centurion Health•Springfield, IL

11d•Onsite

About The Position

Centurion Health is seeking a full-time IT Manager in Springfield, Illinois, to lead and supervise IT operational support for its contract with the Illinois Department of Corrections. The role supports Centurion’s network and endpoints, project management, security remediation, telehealth, and IT resources, and serves as a liaison between Centurion IT and IDOC. The IT Manager works with senior leadership, department heads, program staff, clients, and corporate IT leadership to align priorities and support the technology needs of the Illinois contract. The position leads new technology initiatives and implementations, assesses long-term IT and business needs, and provides technical recommendations. It supports the design, implementation, maintenance, and monitoring of network infrastructure, telehealth technologies, file and print services, and end-user provisioning. The IT Manager mentors and manages direct reports, supports data analytics and EMR teams, and collaborates with corporate and contract EHR teams to maintain and enhance EHR services. The role also leads and participates in the design, maintenance, analysis, and implementation of IT solutions; installs, configures, fine-tunes, troubleshoots, and administers supported systems and platforms; and manages technical issue resolution. Additional work includes documenting workflows and processes for onboarding, hardware deployment, and inventory tracking; providing weekly project and support updates to leadership; and ensuring compliance with Corporate IT and EMR policies and procedures. Other duties may be assigned.

Requirements

Bachelor’s degree in a technical discipline such as Computer Science, Information Services, or a related field.
Four to six years of systems administration and network management experience.
Extensive knowledge and experience with Microsoft Windows desktop and server operating systems, and computer hardware and software installation, testing, and operations.
Sufficient understanding of networking technologies and principles, including TCP/IP, firewalls, DNS, VPN, IP telephony, wireless, switching and routing, SAN technologies, and virtualization.
Strong interpersonal and communication skills, including ability to act as a vendor liaison, present to client audiences or professional peers, and work closely with upper management.
Ability to maintain emotional composure and professional communication in high-stress situations.
Ability to solve problems quickly and automate processes.

Nice To Haves

Preferred certifications: A+, Network+, Security+, or Microsoft MCSA.
ITIL exposure.
Experience with EHR/EMR systems and telehealth operations.

Responsibilities

Lead and supervise IT operational support for Centurion’s Illinois Department of Corrections contract, including network and endpoint support, project management, security remediation, telehealth, and IT resources.
Act as a liaison between Centurion IT and IDOC, and maintain communication with program staff, clients, and corporate IT leadership.
Collaborate with senior leadership and department heads to support IT needs and align priorities and initiatives.
Serve as technical lead for new IT technology initiatives and implementations within the Illinois contract.
Analyze long-term IT and business needs and provide technical recommendations.
Support the design, implementation, maintenance, and monitoring of network infrastructure, telehealth technologies, file and print services, and end-user provisioning.
Mentor and manage direct reports and ensure project timelines and daily task schedules are maintained.
Support data analytics and EMR teams, including collaboration with corporate and contract EHR teams to maintain and enhance EHR services.
Lead and participate in the design, maintenance, analysis, and implementation of IT-related solutions.
Install, configure, fine-tune, troubleshoot, and administer supported systems and platforms.
Communicate technical information clearly to stakeholders, orally and in writing.
Establish and maintain effective working relationships with end users, vendors, and internal teams.
Manage technical issue resolution and assist with complex problem solving.
Define user needs, evaluate alternatives, and recommend appropriate solutions.
Manage workflow and process documentation, including new-hire onboarding, hardware deployment, and inventory tracking.
Provide weekly updates to leadership on project status and key support issues.
Ensure compliance with Corporate IT and EMR policies and procedures.
Perform other duties as assigned.