IT Manager

goop Kitchen•Culver City, CA

4d•$112,000 - $144,000

About The Position

The IT Manager will stabilize and grow goop kitchen’s technology environment as the business scales. The role architects and operates the infrastructure supporting orders, guest interactions, and kitchen workflows, with responsibility for system stability, security, and compliance. A meaningful portion of the role is dedicated to designing IT infrastructure for new locations and coordinating opening execution with development and operations partners. Reporting to the Sr. Director of Technology & Insights, the IT Manager is a key decision maker on network, compliance, and IT support topics. The position collaborates across operations, finance, HR, and development to support day-to-day needs, plan for future IT requirements, and project-manage initiatives through completion. The work includes hands-on support at HQ and restaurants and may require substantial travel to restaurant locations.

Requirements

At least 5 years of IT experience, including at least 2 years owning network architecture and operations in a multi-site environment.
Hands-on experience designing and operating modern enterprise networks at scale, including segmentation, wireless, SD-WAN, and ISP/circuit management; Meraki, UniFi, or equivalent experience.
Demonstrated ownership of PCI-DSS compliance and working knowledge of NY SHIELD, CCPA security provisions, or comparable data protection frameworks.
Experience designing IT infrastructure for new site buildouts and coordinating with construction, operations, and development partners.
Experience leading or substantially contributing to security architecture decisions, vulnerability management, and incident response, including hands-on work with MDM, identity, and endpoint security tools.
Track record managing MSPs, agency partners, and vendors, including managing performance, escalating issues, and identifying when capacity needs to change.
Comfort with onsite, hands-on troubleshooting of hardware and network issues at restaurant locations and willingness to travel for this work.
Strong communication skills, including communication with non-technical stakeholders.
Bias toward operational excellence and pragmatic execution.

Nice To Haves

Restaurant, retail, or distributed brick-and-mortar experience, including end-to-end support for new store openings.
Familiarity with goop kitchen’s platforms or close equivalents, including Google Workspace, Slack, MDM/identity tools, and UniFi/Meraki.
Experience operationalizing security and compliance programs at a high-growth, brand-sensitive company.
Relevant certifications such as CISSP, Security+, CCNP, CCNA, or equivalent.
Experience writing acceptable-use and security policies in partnership with HR or legal.
Comfort using dashboards and data to inform IT and security decisions.
Experience with Toast POS, Bite Kiosk, and other restaurant-specific technologies.
Exposure to celebrity-brand or public-facing consumer companies where reputational risk shapes security posture.
Cloud platform exposure, such as GCP, AWS, or Azure.

Responsibilities

Architect goop kitchen’s network, including segmentation, wireless, SD-WAN, ISP selection, redundancy, and configuration standards for restaurants and corporate locations.
Own PCI-DSS posture end-to-end, determine the support model needed to maintain compliance, and engage external experts as needed.
Design IT infrastructure for new restaurants, develop opening playbooks aligned to network standards, and project-manage opening execution.
Establish SLAs, escalation procedures, and incident response practices for network outages and issues.
Manage relationships with IT vendors and contractors, escalate problems, and recommend changes to partners, scopes, or agreements.
Determine and implement hardware standards and lifecycle practices for networking equipment, servers, and restaurant and HQ AV.
Manage the corporate hardware lifecycle, including procurement, deployment, asset tracking, refresh, and end-of-life.
Own installation, replacement, network connectivity, and onsite troubleshooting for restaurant hardware such as POS/KDS screens and printers, cameras, and digital displays.
Provide primary help desk support for HQ staff, including troubleshooting and system administration for IT systems and hardware.
Respond onsite to restaurant network and device issues, potentially spending substantial time on the road and in restaurants.
Own onboarding and offboarding and account provisioning for corporate and restaurant accounts.
Lead relationships with IT support partners and agency resources, defining and evolving the IT support model as the business scales.
Protect company and consumer data; track threats and compliance requirements, lead vulnerability management and incident response, and oversee disaster recovery and business continuity planning.
Architect the security program across stores and HQ, including IAM, endpoint security, MDM, password management, and security awareness; project-manage security system and initiative rollouts.
Partner with HR to write acceptable-use and security policies for corporate applications and company devices and put the standards into practice.