IT Manager
York Spaces Systems•Greenwood Village, CO
•Onsite
About The Position
The IT Manager provides leadership and oversight for information technology services, business applications, user support, technology projects, vendor relationships, and IT operations. The role ensures technology solutions support organizational goals, improve operational efficiency, and deliver excellent customer service. It serves as a strategic partner to business stakeholders while managing IT staff, technology initiatives, and day-to-day service delivery. This position is fully on-site at the Greenwood Village, Colorado office and does not support remote or hybrid work.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience may be considered.
- At least 5 years of progressive experience in IT operations, systems administration, or network management.
- Strong knowledge of cloud platforms, cybersecurity frameworks, and end-user support environments.
- Excellent problem-solving, communication, and organizational skills.
- Ability to work effectively with cross-functional teams and stakeholders at all levels.
- Self-starter.
- Currently employed with York through the Skillbridge program.
- Willingness to work full-time on-site in the Greenwood Village, Colorado office; remote and hybrid work are not supported.
Nice To Haves
- At least 2 years of leadership or team-lead experience is preferred.
Responsibilities
- Supervise, mentor, and evaluate IT staff.
- Manage the Helpdesk ticket queue and establish service-level expectations (SLAs) and professional development plans.
- Foster a culture of collaboration, customer service, innovation, and accountability.
- Assist with workforce planning, hiring, and succession planning activities.
- Lead IT support service delivery to ensure timely and effective resolution of user issues.
- Oversee incident, request, problem, and change management processes.
- Continuously improve IT service delivery and operational efficiency.
- Develop and maintain IT policies, procedures, and operational standards.
- Support records management, data governance, and technology-related audits.
- Promote best practices for technology use and information management.
- Develop and maintain departmental budgets, track expenditures, and identify cost-optimization opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
