IT Manager - Network Operations

Enterprise Holdings•Clayton, MO

19h•Hybrid

About The Position

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths. This position is eligible for a hybrid work schedule, which includes the ability to work from home, while also requiring to be in person as needed at our Lakeside and/or Clayton Corporate HQ campus locations in St. Louis, Missouri. As an IT Manager on the Network Operations team, you will be responsible for leading the day-to-day operations of the team, providing overall guidance and supervision. You will ensure all members of assigned technical teams are effective and fully utilized, and provide leadership in key interactions with others to define, analyze, and deliver customer solutions. You will be responsible for building trust to influence peers and others to break down barriers and drive results. Here, you’ll have the opportunity to work across multiple teams to help deliver innovative solutions in support of Enterprise Mobility's technology strategy. You will need to collaborate with leaders and teams throughout IT to ensure alignment and partnership. As an IT Manager, you will be responsible for defining the goals, objectives, processes, and resources to support the overall Network Operations. This is an ideal role for a leader looking for an opportunity to make a significant impact, and develop and grow in a team-oriented environment. You’ll have the chance to work with senior leaders in the organization, so collaboration and influence skills will be key.

Requirements

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
Must reside in St. Louis, Missouri, or immediate surrounding area
Must be committed to incorporating security into all decisions and daily job responsibilities
6+ years of related experience
Must be able to work 4 pm CST to 1 am CST.
Experience leading and mentoring technical professionals within a complex networking environment
Experience and knowledge of network technologies that support LAN/WAN, cloud, and broadband (VPN, DHCP, DNS, VLANS, as well as others not listed)
Experience and knowledge of networking protocols such as TCP/IP, SNMP/ RMON, and RDP
Experience of working in an Agile/Scrum development environment and working within sprint teams, using tools such as Jira and Confluence
Exceptional communication skills, including the ability to articulate technical concepts to a non-technical audience

Nice To Haves

Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
2+ years of people management experience, to include hiring, 1-1 meetings, career coaching/ mentoring, performance reviews, salary reviews, etc.
Experience with the following Network Technologies is preferred:
Prefer experience working in a large technology/ network environment
Awareness and understanding of AWS or Azure technologies, products, and services
Awareness and understanding of core networking concepts and technologies
Ability to challenge current solutions, determine appropriate solutions, and ensure there is alignment across the organization
Adept at improving outcomes through proactive coaching and development at all levels
JIRA and SeriveNow background

Responsibilities

Oversee and manage a team of network engineers with a focus on agility and continuous improvement, providing 24/7 support
Provide leadership, guidance, and support to ensure effective team performance and development
Coordinate with senior management and other departments to align NetOps objectives with organizational goals
Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages
Handle escalations, both internal/external, and manage support from different levels, which includes quarter backing P1 incidents
Manage tools, systems, and procedures to ensure dynamic management of issues and customer management
Ability to balance risk with business priorities and applies the appropriate sense of urgency to issues
Provide overall expertise with all Network Operations functions
Supervise network operations across 9 data centers (7 in North America and 2 in Europe), including managing Cisco IOS, Arista and Nexus devices, Palo Alto firewalls, F5 load balancers, and Infoblox DDI appliances
Manage WAN connectivity for multiple corporate campuses and over 6,000 branches in North America. Oversee the use of VMWare VeloCloud routers and Meraki APs and switches.
Oversee the resolution of break/fix issues and ensure high standards of service delivery
Act as an escalation point for complex issues and outages impacting high-revenue locations
Partner with third-party providers for tier 1 support and manage escalation processes
Lead and coordinate larger network projects, ensuring timely and successful completion
Collaborate with project teams to plan, execute, and monitor network infrastructure projects
Identify, influence, and drive opportunities to further our cloud networking objectives
Own and drive multiple simultaneous efforts and roadmaps within the area through close coordination with various IT teams and external vendors
Develop and implement processes and procedures to optimize network operations and improve efficiency
Monitor performance metrics and ensure compliance with service level agreements (SLAs)
Ensure continual process improvement within the Network Operations, including but not limited to: automation of Network Operations tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration task
Participate in the on-call rotation for break/fix work
Ensure effective resolution of issues during on-call periods and maintain high availability