IT Manager - Modern Workspace & End User Computing

Albemarle•Houston, TX

9d•Hybrid

About The Position

Ketjen Corporation, a provider of advanced catalyst solutions, is hiring an IT Manager for Modern Workspace and End User Computing. This hybrid role, located in Clear Lake, Texas, focuses on defining and executing the enterprise Modern Workplace strategy, architecting a secure digital workplace leveraging Microsoft 365, and standardizing end-user computing platforms. The position involves leading roadmaps for collaboration, mobility, and digital employee experience, optimizing collaboration tools, and driving the adoption of M365 capabilities. It also includes owning the endpoint strategy, managing Windows OS lifecycle, implementing modern device provisioning, and improving endpoint performance. The role requires partnering with cybersecurity to enforce Zero Trust principles, managing identity and access, ensuring endpoint and collaboration security, and implementing data loss prevention and compliance policies. Additionally, the IT Manager will lead initiatives to improve digital employee experience, oversee service desk operations, manage vendor relationships, and oversee hardware lifecycle management. The role also involves building and leading a high-performing team, establishing governance frameworks, communicating strategy to leadership, and driving organizational change management.

Requirements

8+ years in End User Computing, Modern Workplace, or IT Infrastructure roles
3+ years leading teams in workplace technologies or endpoint management
Proven experience delivering enterprise-scale M365 and endpoint transformations
Strong track record of improving user productivity and reducing operational costs
Deep expertise in Microsoft 365 ecosystem
Endpoint management: Microsoft Intune, Autopilot, MDM/MAM
Operating systems: Windows 11 and Windows platform management
Identity & security: Microsoft Entra ID, Conditional Access, Zero Trust
Collaboration platforms: Teams, SharePoint, OneDrive
Experience with endpoint security, patching, and compliance frameworks

Nice To Haves

Experience with Microsoft Copilot and AI-enabled workplace productivity tools
Familiarity with Digital Employee Experience (DEX) platforms
Experience integrating workplace tools with enterprise systems
Relevant certifications: Microsoft Certified (Modern Desktop Administrator, Enterprise Administrator Expert)
Experience in manufacturing or industrial environments with hybrid/field workforce needs

Responsibilities

Define and execute the enterprise Modern Workplace strategy aligned to business goals, productivity, and cost efficiency
Architect and manage a secure, scalable digital workplace leveraging Microsoft 365 and cloud-first principles
Standardize end-user computing (EUC) platforms, including device lifecycle, OS standards, and workplace experience
Lead roadmap for collaboration, mobility, and digital employee experience (DEX)
Own and optimize collaboration tools including Microsoft Teams, SharePoint Online, and OneDrive
Drive adoption of M365 capabilities (Teams Phone, Viva, Loop, Copilot) to enhance productivity and workflow automation
Establish governance, lifecycle management, and security controls for collaboration environments
Partner with business teams to embed collaboration tools into core workflows
Own endpoint strategy across Windows devices leveraging Microsoft Intune and Microsoft Endpoint Manager
Standardize and manage Windows OS lifecycle, patching, imaging, and compliance (e.g., Windows 11)
Implement modern device provisioning (Autopilot), mobile device management (MDM), and mobile application management (MAM)
Drive endpoint performance, reliability, and user experience improvements
Partner with cybersecurity to enforce Zero Trust principles across the workspace
Manage identity and access via Microsoft Entra ID (Azure AD)
Ensure endpoint and collaboration security using Microsoft Defender suite
Implement DLP, information protection, and compliance policies across M365
Maintain audit readiness and regulatory compliance for end-user environments
Lead initiatives to improve digital employee experience (DEX), including device performance, collaboration usability, and service quality
Implement proactive monitoring and analytics for endpoint and user experience
Oversee service desk and end-user support models, ensuring SLAs and high satisfaction
Drive automation and self-service capabilities to reduce friction and improve productivity
Manage strategic vendor relationships including Microsoft and hardware providers (Dell)
Optimize licensing strategy and costs for M365 and endpoint tools
Oversee hardware lifecycle management including procurement, refresh, and disposal
Ensure cost-effective delivery aligned with IT run-rate targets
Build and lead a high-performing Modern Workplace / EUC team
Establish governance frameworks, standards, and policies for workplace technologies
Communicate strategy, roadmap, risks, and outcomes to executive leadership
Drive organizational change management (OCM) to maximize adoption and value realization