End User Computing Technician

KSHB / KMCI / The EW Scripps Company • Washington, DC

2d • $29 - $36 • Onsite

About The Position

Join our team as a End User Computing Technician, where you'll play a vital role in ensuring that every employee has the technology they need to perform their jobs effectively. In this dynamic position, you'll provide timely and accurate technology support across a wide range of systems and devices, working with everything from desktops and laptops to printers, scanners, and other peripherals. You'll be the go-to expert for troubleshooting, installation, and maintenance, making a real impact on our team's productivity and success.

Requirements

• High School Diploma preferred
• Generally 1-3 years of desktop experience
• Working knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux
• Familiarity with Dell/HP and Mac laptops
• Familiarity with network protocols, troubleshooting techniques, and diagnostic tools
• Strong communication skills and working effectively with employees to understand and resolve technical issues
• Strong customer service skills
• Attention to detail, problem-solving skills, and the ability to work independently and in a team environment
• Ability to document technical support activities and maintain accurate records.
• Requires the ability to sit for long periods of time, listen and converse over the telephone and frequently type on a computer (4 or more hours per day).

Nice To Haves

• Microsoft Certified Desktop Support Technician (MCDST), or similar certifications desired
• Working knowledge of Azure, Entra, Intune, Jamf, and similar enterprise tools is desired.

Responsibilities

• Respond to service desk tickets, troubleshooting hardware and software issues, and providing technical assistance to end-users.
• Install, configure, and maintain hardware and software on end-user devices such as desktops, laptops, printers, mobile devices, and other peripherals.
• Ensure that software and operating systems are up to date and free from bugs and malware.
• Identify hardware problems and make necessary repairs, such as replacing hard drives, motherboards, and memory.
• May provide training and support to employees on how to use hardware and software effectively.
• Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system.
• Maintain an inventory of all hardware and software assets and ensuring that they are up to date.
• Collaborate with other Scripps Technology teams to resolve complex issues and implement new technologies.

Benefits

• A career path to grow your professional experiences
• Full medical, dental and vision benefits, as well as certain other health and wellness benefits
• Retirement savings plan with company match
• Disability accident insurance
• Hospital indemnity
• Critical illness
• Life insurance
• AD&D
• ID protection
• Pet discount program
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED