End User Computing Engineer
About The Position
Definium Therapeutics is a late-stage clinical biopharmaceutical company focused on developing accessible treatments for psychiatric disorders using psychedelics. Their lead product candidate targets generalized anxiety, major depressive disorder, and posttraumatic stress disorder, with other pipeline products addressing autism spectrum disorder. The company is headquartered in New York and trades on Nasdaq. The End-User Computing (EUC) Engineer will report to the Sr. Director of Information Technology and will be responsible for providing primary operational support for end-user hardware and software for a fully remote and geographically distributed company. This role involves providing level 1 and 2 support, collaborating on advanced issues, and driving the design, architecture, engineering, implementation, and operations of the company's global SaaS IT and business application portfolio. The ideal candidate will be passionate about problem-solving, thrive in a global organization, provide excellent end-user experiences, explore innovative technologies, and be driven by continuous improvement.
Requirements
- Minimum bachelor’s degree or equivalent work experience.
- 2+ years of Tier I operational support experience, preferably within a regulated life sciences environment that has a remote or hybrid workforce.
- 2+ years supporting macOS and Windows laptops via MDM.
- 2+ years supporting Identity platforms [OKTA or Entra/AzureAD].
- 2+ years supporting SaaS applications.
- Experience administering Co-Pilot, M365, SharePoint, Powershell, Cisco Umbrella, CrowdStrike, CheckPoint, M365, Slack, Zoom, DocuSign, FreshService, Intune, Kandji, Apple Business Manager, Adobe, and OKTA.
- Strong verbal and written communication skills.
- Excellent vendor management and negotiation skills.
- Strong remote triaging skills.
- Strong experience managing SharePoint sites and M365 permissions.
- SOX and/or 21 CFR Part 11 experience.
- Experience supporting multiple operating systems (Windows 11, iOS, and MacOS).
Nice To Haves
- ITIL certification preferred
Responsibilities
- Provide operational support for remote staff, including hardware and software issues.
- Create, update, triage, and close support tickets in the Definium ITSM to ensure thorough documentation of requests and incidents, end-user communication, root cause analysis, and resolution.
- Serve as the IT lead for all new and departing employee responsibilities, ensuring compliance with on-boarding and off-boarding policies and procedures.
- Coordinate the hardware lifecycle for remote employees, including procurement, configuration, collection, and retirement.
- Provide primary/secondary system administration to IT systems.
- Work closely with IT MSPs and professional service providers.
- Assist in identifying, evaluating, justifying, and deploying new products, technologies, systems, services, and workflows.
- Independently perform actions under departmental change control procedures with minimal oversight or assistance.
- Ensure compliance for technology projects and processes, including Sarbanes Oxley (SOX), 21 CFR Part 11, cGxP, and GDPR.
- Author and review standard operating procedures and knowledge-based articles for the maintenance and operation of software applications.
- Ensure that best practices for the service and support of technology products are documented and followed.
- Stay up to date on industry trends and best practices.
Benefits
- 100% paid health benefits including Medical, Dental and Vision for you and your dependents
- 401(k) program with company match and vesting after the turn of the first month after your start date
- Flexible time off
- Generous parental leave
- Some fun fringe perks!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
