IT Intern

PROtect•Wichita, KS

About The Position

PROtect is seeking a Support & Systems Intern to join its Operations and Systems Support team. The internship provides hands-on experience with help desk support, business systems, employee onboarding, and process improvements. The intern will work alongside experienced team members and receive training and guidance while contributing to projects that support employees across the company. No previous professional experience is required. The role also provides exposure to the technology and processes behind daily business operations, with opportunities to develop technical, communication, and problem-solving skills. There may be an opportunity for full-time employment following the internship.

Requirements

Currently enrolled in or recently graduated from a college or university program in Information Technology, Computer Science, Information Systems, Business, or a related field.
Basic working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
Strong communication and customer service skills.
Good organizational skills and attention to detail.
Ability to manage multiple tasks and stay organized in a team environment.
Willingness to learn, ask questions, and accept feedback.
Ability to document work and follow established processes.
Dependable and accountable, with comfort taking initiative.

Responsibilities

Enter, track, and monitor requests submitted through the PROtect Help Desk.
Provide first-level support for common questions and technical issues, escalating requests when additional assistance is needed.
Document solutions and ensure support requests are properly closed out.
Assist with setting up employee accounts and user records across company systems.
Review existing user accounts and maintain accurate information.
Support new employee system training and follow up to help ensure a smooth onboarding experience.
Maintain company systems by updating records, reviewing information for accuracy, and following up on items that need attention.
Assist with testing and quality checks when systems or processes are updated.
Create and maintain training materials, including written instructions and short training videos.
Assist with basic reports, dashboards, and system updates.
Support internal departments, including Quality and Accounting, with data entry, file maintenance, and special projects.
Answer the corporate office phone and assist with general office needs.
Help coordinate meetings, travel arrangements, and office supplies.
Provide additional support to the team as business needs arise.