IT Intern - Indianapolis, IN

American Structurepoint•Indianapolis, IN

3d•Onsite

About The Position

American Structurepoint is seeking a Summer Intern for its IT Group, based at the Indianapolis, Indiana Design Center. The intern will provide technical support for desktop and laptop hardware and software, assist with device and software deployment and maintenance, troubleshoot and resolve technical issues, communicate solutions to users, and document ticket resolutions. The internship offers opportunities to learn from qualified staff, build long-term relationships, cross-train or shadow other departments, receive professional development and mentorship, and collaborate on real-life projects in the community. Interns may also have access to scholarship and networking opportunities and may be considered for full-time opportunities upon graduation.

Requirements

Be in the process of obtaining an associate or bachelor’s degree in the field of IT.
Knowledge of Windows operating systems and applications.
Experience with hardware and software installation, configuration, and troubleshooting.
Excellent customer service and communication skills.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.

Responsibilities

Provide technical support for desktop and laptop hardware and software issues, including installation, configuration, and troubleshooting.
Assist in the deployment and maintenance of desktop and laptop computers, peripherals, and software.
Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve technical issues.
Provide excellent customer service and communicate technical solutions to non-technical users.
Complete documentation on ticket solutions.
Perform other duties as assigned.