IT Intern - Indianapolis, IN
About The Position
American Structurepoint is seeking a summer intern to join its IT Group at the Indianapolis, Indiana Design Center. The intern will support the firm’s staff by troubleshooting desktop and laptop hardware and software, helping deploy and maintain computers and related equipment, resolving technical issues, and documenting ticket solutions. The role offers opportunities to learn from staff, develop professionally through mentorship, and collaborate on real-life projects. The internship may also provide opportunities for cross-training or shadowing other departments, networking, and consideration for full-time roles after graduation.
Requirements
- Be in the process of obtaining an associate or bachelor’s degree in the field of IT.
- Knowledge of Windows operating systems and applications.
- Experience with hardware and software installation, configuration, and troubleshooting.
- Excellent customer service and communication skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Responsibilities
- Provide technical support for desktop and laptop hardware and software issues, including installation, configuration, and troubleshooting.
- Assist in the deployment and maintenance of desktop and laptop computers, peripherals, and software.
- Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve technical issues.
- Provide excellent customer service and communicate technical solutions to non-technical users.
- Complete documentation on ticket solutions.
- Perform other duties as assigned.
Benefits
- Annual intern day for interns from each Design Center.
- Learn from qualified staff and build long-term relationships.
- Ability to cross-train or shadow with other departments.
- Professional development and mentorship.
- Potential full-time role opportunities upon graduation.
- Collaboration on high-profile real-life projects in the community.
- Scholarship and networking opportunities.
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What This Job Offers
Career Level
Intern
Education Level
Associate degree
