IT Intern

Silvi Concrete Products, Inc. • Falls Township, PA

6d

About The Position

Silvi Materials is hiring an IT Intern for a 10–12-week summer experience based in Fairless Hills, Pennsylvania, with travel. The intern will work under the IT Director and gain experience supporting the company’s information technology operations in the concrete and construction materials industry.

The role involves recording, managing, categorizing, prioritizing, investigating, and documenting incidents reported by internal employees using a service desk tool. The intern will provide initial troubleshooting, escalate complex issues to appropriate teams or technicians, and assist with software installations, hardware maintenance, and user account management. The intern will also participate in knowledge sharing and contribute to ongoing improvements in processes and documentation.

Requirements

• Actively pursuing a bachelor's degree in IT, Computer Science, or a related field (preferred).
• Prior experience working in an IT help desk or similar IT capacity is highly desirable.
• Strong experience with Microsoft Excel and other Office 365 products, including SharePoint, Word, Outlook, and Teams.
• Strong problem-solving skills and ability to think analytically.
• Excellent verbal and written communication skills.
• A proactive, customer-centric approach to handling incidents and requests.
• Willingness to learn and adapt to new technologies and processes.

Nice To Haves

• Familiarity with service desk tools or incident management systems.

Responsibilities

• Use the service desk tool to record and manage incidents reported by internal employees.
• Categorize and prioritize incidents according to severity and impact on business operations.
• Perform initial analysis and troubleshooting to identify incident root causes.
• Escalate complex incidents to the appropriate teams or technicians for further investigation and resolution.
• Update incident tickets promptly and accurately, documenting relevant information and actions taken.
• Participate in knowledge sharing and contribute to improving processes and documentation.
• Assist with software installations, hardware maintenance, and user account management.

What This Job Offers

• Career Level: Intern