IT Intern

Mobile Communications America Inc• US,

23h•Remote

About The Position

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced IT Intern in Spartanburg, SC (remote) to support our growing Central team. This internship provides hands-on experience across MCA’s IT organization, with a focus on Helpdesk operations, IT infrastructure, and emerging AI capabilities. The intern will work closely with the Information Systems team to analyze support processes, identify infrastructure improvement opportunities, and explore how AI tools can enhance service delivery, automation, and user experience. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment.

Requirements

Currently pursuing or recently completed a bachelor’s degree in Information Technology or a related field.
Strong analytical and problem-solving skills.
Proficiency in IT infrastructure system software is a plus.
Excellent attention to detail and organizational skills.
Ability to work collaboratively in a team environment and manage multiple tasks effectively.
Strong communication skills, both verbal and written.

Responsibilities

Support the evaluation and improvement of IT Helpdesk operations to increase efficiency, visibility, and user satisfaction.
Review current ticketing workflows, categorization, and response/resolution times.
Analyze trends in support requests (volume, recurring issues, root causes).
Identify opportunities to reduce ticket volume through automation, knowledge base improvements, or process changes.
Support development or refinement of Helpdesk dashboards and reporting metrics.
Assist with documentation updates for common issues, escalation paths, and user support guides.
Gain exposure to MCA’s IT environment and help identify opportunities to improve performance, reliability, and cost efficiency.
Document key components of current IT infrastructure (systems, tools, integrations).
Support reviews of system usage, licensing, and performance trends.
Identify gaps or inefficiencies in current infrastructure and service delivery.
Assist in evaluating vendor tools, system overlap, or underutilized platforms.
Help support ongoing IT initiatives tied to automation, identity management, and system integration.
Explore how AI tools (including Microsoft Copilot and related technologies) can enhance IT operations and reduce manual workload.
Identify use cases for AI within Helpdesk and IT operations (ticket summarization, response automation, knowledge surfacing).
Analyze current workflows to determine where AI could improve speed or accuracy.
Support testing and documentation of AI tools or features within Teams, Outlook, or other Microsoft platforms.
Help build simple AI-driven workflows or prompt libraries for internal IT use.
Document risks, considerations, and governance needs related to AI usage.