IT Intern

Rf-Smart • Jacksonville, FL

1d • Onsite

About The Position

The Corporate IT Service Delivery Support Engineer Intern is responsible for providing technical assistance and support to internal employees at RF-SMART. This role involves diagnosing and resolving hardware, software, and network issues, responding to user inquiries, and ensuring IT-related problems are addressed in a timely and efficient manner.

Requirements

• Strong written and verbal communication skills
• Strong customer service acumen
• An excitement/passion for technology
• An end user-focused approach

Responsibilities

• Provide first-line technical support to employees across corporate IT systems, including endpoint management, asset management, identity and access, productivity and collaboration, and conference room AV
• Triage and resolve tickets through the ITSM platform
• Maintain knowledge base documentation
• Execute onboarding, offboarding, and equipment provisioning workflows
• Perform identity and access management tasks including user account lifecycle and password resets
• Provision and deploy end-user equipment; support conference room setup
• Escalate complex issues to senior team members while building independent diagnostic skills
• Perform technical work under close supervision while building hands-on fluency across the platform stack

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed