IT Intern

Fincantieri Marine Group • Marinette, WI

7h • Onsite

About The Position

Fincantieri Marine Group (FMG) is hiring for an Intern in the Information Technology Department at our Marinette, WI location. FMG is a subsidiary of Fincantieri S.p.A. with a mission to build, repair, and sustain maritime vessels that proudly supply, service, and defend our nation and the world. Fincantieri offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards. We are a world leader and shipbuilder of choice, constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions. The IT Intern will provide technical support and assistance across the IT Infrastructure Team, developing the skills and capabilities needed to perform as a full-time employee within the information technology field. Exposure to multiple areas within IT Infrastructure (Network, Servers, Help Desk) will be part of the Internship experience, including after-hours on-call support as scheduled. Domestic travel may be required.

Requirements

• Ability to configure, troubleshoot and repair networked PC's, providing desktop support
• Ability to diagnose hardware/software issues, utilize ticketing systems, and perform data entry
• Basic understanding of Windows 11, Office 365, PC hardware/troubleshooting techniques, peripheral device knowledge including Printers, cell phones / smart phones
• Must have strong Microsoft Office Suite computer skills
• Must have strong organizational, time management, written and verbal communication skills
• Must have ability to maintain confidentiality and a professional demeanor
• Must adhere to ISO and OSHA policies established by FMG and have high values for safety awareness

Nice To Haves

• Recently graduated or enrolled in a university or college with a goal of achieving an IT degree

Responsibilities

• Ensure timely follow up to all assigned Support Services Desk tickets, reviewing and troubleshooting reported issues, ensuring problems are properly defined, documented, and either resolved or escalated
• Provide quality customer support to clients via email, telephone and in-person contact in conjunction with the established Support Services Desk Management Application
• Log and properly document all issue, follow-up, and resolution information for each assigned ticket within the prescribed Support Services Desk ticket tracking system
• Proactively seek out solutions to less common problems, develop workarounds for customer problems, and troubleshoot complex issues
• Other duties as assigned

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed