IT Intern

JSX • Dallas, TX

7d • $17 - $20

About The Position

The IT Intern will support JSX’s Information Technology team in maintaining reliable technology services, assisting Crewmembers with technical needs, and contributing to projects that improve systems and processes across the organization. The internship provides practical experience in technical troubleshooting, hardware and software support, device configuration, system testing, and technical documentation. The intern will work with IT professionals and business partners across JSX, gain exposure to different technology disciplines, and learn how IT solutions support organizational growth and airline operations. The internship is intended for a college student interested in Information Technology, Computer Science, Cybersecurity, or a related field.

Requirements

• Currently enrolled in college and have completed at least one year of undergraduate study.
• Pursuing a degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
• Basic understanding of computer hardware, operating systems, software applications, and networking concepts.
• Strong analytical thinking, troubleshooting, and problem-solving abilities.
• Ability and willingness to learn new technologies, systems, and processes.
• Effective written and verbal communication skills.
• Strong customer service skills and willingness to assist others with technical challenges.
• Ability to organize assignments, manage priorities, and follow established IT procedures.
• Ability to collaborate effectively with IT team members and business partners.
• Strong attention to detail and commitment to accurate technical documentation.

Nice To Haves

• Previous internship, employment, volunteer experience, or academic projects related to information technology.
• Relevant entry-level technology certifications or technical coursework.
• Familiarity with common productivity applications, collaboration platforms, or IT service management systems.
• Exposure to one or more IT disciplines, including technical support, infrastructure, applications, data, cybersecurity, or cloud services.
• Experience troubleshooting common hardware, software, or connectivity issues.
• Experience creating technical documentation, support guides, or process instructions.
• Ability to explain technical concepts clearly to both technical and nontechnical audiences.

Responsibilities

• Assist with troubleshooting computer hardware, software, applications, and network connectivity issues.
• Support the setup, configuration, deployment, and maintenance of computers, mobile devices, and other IT equipment.
• Respond to Crewmember technology requests and help resolve common technical issues in accordance with established support procedures.
• Document support requests, troubleshooting steps, and resolutions to maintain accurate service records.
• Assist with system, application, and technology improvement projects that support business operations.
• Participate in system testing, data validation, and routine technology checks to help maintain reliable IT services.
• Support equipment inventory reviews, asset tracking, and technology documentation.
• Create and maintain technical documentation, troubleshooting guides, job aids, reports, and process instructions.
• Collaborate with IT team members to identify issues, research solutions, and support technology initiatives.
• Work with business partners across JSX to understand technology needs and help deliver effective support.
• Participate in team discussions and projects to gain exposure to different IT functions and technologies.
• Support additional technical assignments and special projects as business needs arise.

Benefits

• Free non-revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic and international airlines for the intern and qualifying immediate family.
• 401(k) match: 50% of the first 8%. Benefit eligibility for internship positions may vary based on employment classification and applicable plan terms.

What This Job Offers

• Career Level: Intern