IT Intern

Theodore Roosevelt Medora Foundation•Medora, ND

17d•Onsite

About The Position

The IT Intern supports day-to-day troubleshooting, maintenance, and administration of technology across TRMF. The role supports all outlets and venues during pre-season setup and post-season breakdown. During the season, the intern helps manage IT tickets, follows through on requests and issues, and implements requested changes. The position also supports guest service by promoting TRMF events and services and providing accurate information about Medora events and activities. The intern works across a broad range of technology, including computers, user access, servers, reservation and accounting systems, point-of-sale systems, cash registers, payment-processing machines, phone systems, printers, ticket printers, and network and Wi-Fi services. The role includes equipment setup and breakdown, following safety procedures, attending workplace safety training, and maintaining positive relationships with guests, coworkers, and management. The position has no supervisory responsibilities.

Requirements

Previous IT experience required.
Ability to troubleshoot, create solutions when needed, and use critical thinking skills.
Excellent verbal and written communication skills.
Strong technical capacity.
Ability to take initiative, be flexible, and adapt.
Organizational skills and attention to detail.
Ability to provide consistent, excellent customer service.
Reliability, punctuality, and readiness for every shift.
Must be fluent in English.

Nice To Haves

Bilingual ability.

Responsibilities

Promote TRMF events and services by providing customers with complete information and enthusiasm.
Stay informed about Medora events and activities to provide accurate information to guests.
Assist the IT team with computers, user access, servers, motel, ticket and golf reservation systems, point-of-sale and accounting systems, cash registers, and credit card processing machines.
Assist with phone systems used by the call center, motels, and shops throughout town.
Support laser and inkjet printers, BOCA ticket printers, town and outlying-area network coverage, Ethernet, and failover VPN connections via fiber network.
Manage customer Wi-Fi networks at hotels and the campground.
Assist with equipment setup and breakdown throughout the season.
Follow safety procedures and protocols and participate in workplace safety training meetings.
Maintain positive relationships with guests, coworkers, and management consistent with TRMF values.
Perform other related duties as assigned.