IT Intern

Wesley Willows•Rockford, IL

12d•Onsite

About The Position

The IT Intern is a part-time, unpaid internship based on-site at Wesley Willows in Rockford, Illinois. The intern gains hands-on experience in an enterprise IT environment, working alongside experienced IT professionals and supporting staff and residents. The schedule offers flexible morning or afternoon hours intended to accommodate class schedules. The role provides practical experience in help desk operations, Microsoft 365, wireless networking, printer and endpoint management, IT asset management, cybersecurity best practices, and day-to-day enterprise IT work. The intern delivers first-level technical support, resolves routine issues, and escalates complex problems when needed. Applications are accepted on a rolling basis, and applicants must complete a required questionnaire.

Requirements

Currently pursuing a degree or certification in Information Technology, Computer Science, Cybersecurity, Networking, or a related field.
Basic understanding of computer hardware, software, and Windows operating systems.
Strong communication and customer service skills.
Ability to learn new technologies quickly and work independently as well as on a team.
Complete the required application questionnaire.
Produce a negative drug test; applicants may also be subject to a background check.
Complete the required pre-hire QuantiFERON Gold TB blood test as part of the drug screen and physical.
Successfully complete applicable pre-employment screening, including Illinois health care worker background screening, criminal background checks, federal and state exclusion screening, drug screening, work authorization verification, applicable registry verification, and motor vehicle record review for positions requiring driving.

Nice To Haves

Experience troubleshooting computers, printers, or mobile devices.
Familiarity with Wi-Fi networking concepts and Microsoft 365 products.
Interest in healthcare, senior living, or customer-focused technical support.

Responsibilities

Provide first-level technical support to staff and residents, troubleshooting computers, laptops, tablets, smartphones, other devices, and Microsoft 365 applications.
Diagnose Wi-Fi connectivity issues, assist with wireless network testing, and help configure devices for the community network.
Troubleshoot printers, scanners, and other peripherals, including basic maintenance such as replacing toner.
Help set up and troubleshoot smart TVs, streaming devices, smart speakers, network-connected cameras, and other IoT devices.
Assist with equipment deployment, asset inventory, workstation setups, and workstation relocations.
Provide responsive, professional customer service, explain technical concepts clearly to non-technical users, and escalate complex issues when necessary.