IT Intern

Heidelberg Materials • Irving, TX

20d • Onsite

About The Position

The IT Intern supports end users and IT operations within the Service & Support line of business. Working with a Heidelberg Materials analyst, the intern assists with self-service tickets and service requests, helps set up and deploy IT equipment, documents troubleshooting and resolutions, and handles routine account and access requests. The position offers hands-on training and mentorship, opportunities to engage with senior leadership and participate in community initiatives, and the chance to build connections with peers.

Requirements

• Currently pursuing a degree or relevant education in Information Technology, Computer Science, Information Systems, or a related field.
• Basic understanding of computer hardware, software, operating systems, and common applications.
• Strong problem-solving skills and an interest in troubleshooting technical issues.
• Clear communication skills and a customer-focused approach.
• Ability to prioritize tasks, stay organized, and maintain accurate documentation.
• Collaborative, dependable, and willing to learn new technologies.

Responsibilities

• Partner with a Heidelberg Materials analyst to support and resolve assigned self-service tickets and service requests, providing prompt, accurate, and professional assistance to end users.
• Assist with setting up, configuring, and deploying computers and other IT equipment.
• Document support requests, troubleshooting steps, and resolutions in the service management system.
• Support user account access, password resets, and routine IT requests.
• Collaborate with IT team members to improve documentation and the overall user support experience.

Benefits

• Hands-on training and mentorship from experienced industry professionals.
• Opportunities to engage with senior leadership and participate in community initiatives.
• Opportunities to build connections with peers inside and outside the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed