IT Intern

ND Paper • Rumford, ME

10d • Onsite

About The Position

The IT Intern supports internal users by responding to technical assistance requests and diagnosing or resolving hardware, software, and network-related issues remotely or in person. The role supports user accounts and access, software and hardware setup, IT asset tracking, and documentation of support procedures and incidents. It also involves communicating with users, following up on open issues, and educating users about IT tools and best practices.

The position is based in a manufacturing environment in Rumford. Employees must be able to work safely around potentially dangerous equipment in conditions that may be noisy and hot. The role is evaluated in part on delivery of services within established Service Level Agreements (SLAs).

Requirements

• Working toward a two- or four-year degree in information technology.
• Basic MS Office knowledge.
• Basic MS operating system knowledge.
• Basic knowledge of Active Directory, DNS, and DHCP.
• Basic general IT troubleshooting skills.
• Ability to work safely around potentially dangerous equipment in a manufacturing environment that can be noisy and hot.

Nice To Haves

• Infrastructure-focused degree programs are preferred.
• Ability to speak Mandarin.

Responsibilities

• Respond to IT support requests by phone, email, or ticketing system in a timely and professional manner.
• Diagnose and troubleshoot hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, and peripherals.
• Escalate complex issues to Tier 2/3 support or appropriate IT personnel as needed.
• Create, modify, and deactivate user accounts and permissions in Active Directory, email systems, and business applications.
• Support password resets, MFA configurations, and access troubleshooting for internal tools.
• Install, configure, and update operating systems and standard software applications, including Microsoft 365, antivirus, and VPN clients.
• Maintain and track IT assets and inventory records.
• Document support procedures, known issues, and troubleshooting steps in the knowledge base.
• Track support incidents and resolutions through the ticketing system to maintain service level expectations.
• Communicate clearly and courteously with users of varying technical proficiency.
• Follow up on open issues to ensure timely resolution and user satisfaction.
• Train and educate users on common IT tools and best practices to reduce recurring support requests.
• Deliver services within established Service Level Agreements (SLAs).

Benefits

• Medical, dental, and vision insurance for eligible employees.
• Voluntary accident insurance, hospital indemnity, and critical illness benefits for employees and their families.
• Life insurance, disability insurance, and business travel accident insurance.
• Healthcare and Dependent Care Flexible Spending Accounts.
• Paid holidays, personal days, and vacation days.
• 401(k) retirement plan with a company match and annual fixed contribution.
• Wellness programs with incentives.
• On-site clinic at the Rumford and Biron locations.
• Competitive salaries and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed