IT Intern - Support Center and Endpoint

Ameritas • Lincoln, NE

9d • Onsite

About The Position

This exciting Intern position will give exposure to two different I.T. teams during one internship. Ameritas is seeking an IT Intern to drive the business by providing desk side support for IT endpoint equipment and IT Support Center through phone/email/self-service for internal end users. The IT Endpoint role will accomplish work through installation, maintenance, and problem diagnosis of PC hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone and email communication, and hands-on support, and other tasks as assigned. The Support Center role will assist on password resets, printer and other network device issues, and lower severity IT access ticket requests. Utilize a strong orientation towards customer service, to provide end users a great experience and first call resolution to their issues. This position will combine a basic level understanding of IT and network concepts, with a strong orientation towards customer service, to provide end users a great experience and resolution to their issues and requests. This position requires daily in-office presence (Lincoln, NE).

Requirements

• Demonstrated experience in customer service with professional verbal and written communication skills.
• Technical aptitude and ability to troubleshoot will be needed in this position.
• Must be actively enrolled in an IT degree program at an accredited institution. Both associate and bachelor level undergraduate students will be considered.
• Available work hours will fall between 7:00am to 5:00pm (Central Time)
• Able to commit to a 12-month (or longer) internship with hours including: Part time during the school year (15-25 hours), Full time during the summer (30-40 hours).
• This position does involve moving computer equipment including monitors and desktop CPU's. The ability to lift 30 lbs. will regularly be required in this role

Nice To Haves

• Interest in IT infrastructure, endpoint support, engineering, or security is desired.

Responsibilities

• Execute associate moves with building services.
• Prepare and deploy PC equipment.
• Provide basic break/fix support for printers and copiers.
• Follow up on PC equipment to be returned by remote associates.
• Assist with the disposal of retired equipment.
• Perform simple tasks in support of assigned projects and work orders.
• Document, track, escalate and attain resolution of Incidents and service requests, using the corporate IT service management tool.
• Respond to service requests in IT Service Management tool.
• Answer calls and assist with lower-level support needs such as password resets, printer issues, and similar types of requests.
• Perform less complex tasks in support of assigned projects and work orders.
• Document, track, escalate and attain resolution of Incidents and service requests, using the corporate IT service management tool.
• Respond to service requests in ITSM tool.

Benefits

• Our company motto is “Fulfilling Life” and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
• Being a mutual-based organization, the return on our investment goes back into the company, to benefit our members/customers.
• We’re committed to professional development, opportunity, inclusion, and diversity. Team building and collaboration are also priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree