IT Support Center Intern
About The Position
The IT Support Center Intern assists the support team in providing technical support to end users and gains hands-on experience in troubleshooting, documentation, and customer service. This summer internship allows the intern to apply classroom knowledge in a real-world IT environment while learning new skills and technologies. Citizens Energy Group’s Internship Program gives undergraduate students hands-on experience through projects supporting the business and community. Interns also participate in professional development activities, networking events, mentorship opportunities, and site visits. Some positions may offer hybrid flexibility; interns are encouraged to connect with peers and leaders at required in-person program events throughout the summer.
Requirements
- Completed freshman year of coursework in IT-related subjects.
- Basic understanding of computer hardware components, such as RAM, hard drives, and peripherals.
- Familiarity with Microsoft Windows operating systems, including Windows 11.
- Exposure to Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
- Basic troubleshooting skills, such as password resets, printer issues, and software installation.
- Awareness of cybersecurity fundamentals, such as phishing and password hygiene.
- Strong verbal and written communication skills.
- Customer service orientation and willingness to assist users patiently and professionally.
- Ability to follow instructions and standard operating procedures.
- Eagerness to learn and adapt to new technologies and workflows.
- Ability to collaborate with a team and willingness to ask questions.
Nice To Haves
- Experience with ticketing systems, such as ServiceNow or Jira.
- Exposure to remote support tools, such as TeamViewer, Remote Desktop, SCCM, or Intune.
- Basic knowledge of networking concepts, including IP addresses and Wi-Fi troubleshooting.
- Familiarity with mobile device setup and support.
Responsibilities
- Assist Support Technicians with triaging and resolving basic support requests.
- Document common issues and solutions for the knowledge base.
- Shadow Support Technicians during hardware and software installations.
- Participate in team meetings and contribute process improvement ideas.
- Support inventory management and equipment setup for new hires.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
