IT Intern, Documentation & Knowledge Management

James Hardie•Mission Viejo, CA

48d•$20 - $25

About The Position

As a James Hardie intern, you will gain hands-on experience in your chosen field while contributing to meaningful projects that drive business results. The 12-week paid internship program provides real-world industry exposure, helps strengthen professional and technical skills, and offers opportunities to collaborate with experienced professionals, build relationships across the organization, and take on impactful work. Interns also have access to mentoring and professional development resources. This internship supports the Global Applications documentation initiative by accelerating the creation and population of a centralized documentation repository for SAP and JD Edwards. The intern will help establish a repeatable, AI-assisted process for documenting existing business processes, customizations, dependencies, and application knowledge. Deliverables include current-state process documentation, customization profiles, draft functional and technical specifications, dependency and impact documentation, an ownership matrix, a documentation status dashboard, and an assessment of documentation gaps and AI effectiveness.

Requirements

Currently enrolled in a bachelor's degree program in a relevant discipline at an accredited university.
Anticipated graduation date between December 2027 and May 2029 (rising junior or rising senior).
Minimum GPA of 3.0.
Available to work full-time for 12 weeks during summer 2027.
Reliable transportation to and from the work location.
Authorization to work in the United States.

Nice To Haves

Target majors include Management Information Systems (MIS), Information Technology, Computer Science, Business Analytics, or a related field.
Basic knowledge of AI and generative AI tools.
Strong analytical, research, and problem-solving skills.
Excellent written communication and technical documentation abilities.
Ability to organize, synthesize, and validate information from multiple sources.
Strong attention to detail and accuracy, including fact-checking AI-generated content.
Basic understanding of programming concepts, databases, and system integrations.
Ability to interpret technical documentation, code, and configuration artifacts.
Experience collaborating with subject matter experts (SMEs).
Strong organizational, prioritization, and multitasking skills.

Responsibilities

Review SAP and JD Edwards custom objects, metadata, and existing documentation to understand system functionality and business processes.
Research historical artifacts, change tickets, Jira items, CAB records, testing documentation, and related materials to gather technical and business context.
Identify documentation gaps and opportunities to improve the quality, consistency, and accessibility of system documentation.
Use approved AI tools to create technical summaries, process flows, draft specifications, dependency inventories, and other supporting documentation.
Develop, update, and maintain documentation for system knowledge management and future enhancements.
Organize and maintain documentation repositories, ensuring records are accurate, complete, and accessible.
Coordinate reviews with subject matter experts, capture feedback, and incorporate revisions into final deliverables.
Support standardization of documentation practices and improved knowledge transfer across IT and business teams.
Build and populate a centralized repository for selected SAP and JD Edwards functional areas.
Produce current-state process documentation, customization profiles, draft functional and technical specifications, dependency and impact documentation, an ownership matrix, a documentation status dashboard, and an assessment of documentation gaps and AI effectiveness.