IT Infrastructure Support Engineer-IT565901
About The Position
The IT Infrastructure Support Engineer contributes to the day-to-day deployment, management, monitoring, maintenance, support, and incident response for ICL’s IT infrastructure. This includes cloud services, firewalls, switches, wireless access points, cabling, security cameras, telephony systems, and workstation and server endpoints. The position is part of a team providing IT service and support by phone, in person, and through remote support tools to staff at ICL locations throughout the New York City area. The role provides tier 1 and 2 support, prepares and provisions equipment, maintains IT records, participates in an after-hours on-call rotation, and contributes to technology policies, procedures, and assigned projects.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience.
- Experience managing Microsoft Active Directory networks.
- Experience managing firewalls, switches, wireless access points (WAPs), and SDWANs.
- Experience managing enterprise-level VoIP solutions.
- CompTIA A+, Network+, or another technical trade certification.
- Must be authorized to work in the United States.
- Must work onsite.
Responsibilities
- Provide tier 1 and 2 support by phone, online, and in person, including visits to New York City area locations.
- Follow established procedures to resolve common IT support requests.
- Provision and prepare IT equipment for staff.
- Maintain IT records, including asset management.
- Participate in an after-hours on-call rotation schedule.
- Work with users to understand the objectives behind their requests and provide excellent customer service.
- Maintain a clean and well-organized work environment.
- Stay current with technology trends and continuously develop technical skills.
- Contribute to the development, maintenance, and enforcement of ICL technology-related policies and procedures.
- Manage IT projects as assigned by the supervisor.
- Communicate proactively with staff about IT changes and incidents that affect them.
- Work on tasks and projects as assigned by the supervisor.
Benefits
- Medical, dental, and vision plans, including a health savings account (HSA).
- 403(b) retirement savings plan with employer match.
- Paid time off, including vacation, personal, sick, and mental health days, plus 12 paid holidays.
- Employee wellness programs, including an Employee Assistance Program and mental health resources.
- Educational leave and tuition assistance.
- Training and career development tracks.
- Commuter benefits.
- Recognition programs.
- Discount programs.
- Flexible spending plans.
- Voluntary benefits, including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.
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What This Job Offers
Job Type
Full-time
