IT Infrastructure Services Specialist

Virtus•Salt Lake City, UT

About The Position

Virtus is dedicated to the success of employees and helping everyone on our team achieve their goals. We are a dynamic, fast-growing organization with the resources of a large firm and the innovative environment of an entrepreneurial company that promotes collaboration and employee engagement. Every member of our team is empowered to make a tangible impact in offering clients high-quality investment strategies to meet their financial needs and delivering value for our shareholders. We are an organization where employees can thrive personally and professionally. Professional development opportunities help employees enhance their skills and grow in their careers. Meaningful financial rewards and a comprehensive package of benefits support employees at every stage of life and encourage work-life balance, and physical, emotional and mental well-being. We believe in the value of a diverse, inclusive, and respectful work environment and are committed to making a positive impact in the communities where we live and work. The IT Infrastructure Services Specialist is responsible for delivering frontline support for hardware, software, and financial applications, ensuring minimal disruption to business operations. The specialist will troubleshoot and resolve technical issues, manage IT assets, document support activities, and assist with infrastructure upgrades to align with cybersecurity and compliance standards.

Requirements

Bachelor’s degree in computer science, MIS, or related field; or equivalent experience and certifications (e.g., CompTIA, ITIL, Microsoft).
3–5 years of experience in IT service desk or infrastructure support, preferably within financial services or investment management.
Proficiency with Windows desktop environments, Active Directory, Group Policy, and scripting (PowerShell preferred).
Familiarity with financial applications such as Bloomberg, FactSet, or similar platforms.
Strong communication skills and a customer-first mindset, with the ability to support users in a fast-paced, regulated environment.
U.S. citizenship or lawful permanent residency (Green Card holder) as a condition of employment. We are unable to sponsor work visas or provide support for OPT/CPT programs for this role.

Responsibilities

Provide Tier 1 and Tier 2 support for IT infrastructure, including desktops, laptops, mobile devices, and peripherals, with a focus on minimizing downtime in a high-stakes financial environment.
Troubleshoot and resolve issues related to Windows OS, Microsoft 365, Bloomberg terminals, and other investment-specific platforms, escalating complex problems as needed.
Support infrastructure upgrades, patching, and deployments in coordination with cybersecurity and compliance teams.
Maintain and monitor IT asset inventory, ensuring compliance with security protocols and audit requirements.
Document incidents and their resolutions.