IT Infrastructure Specialist

Ontario Northland•North Bay, ON

2d•Onsite

About The Position

The IT Infrastructure Specialist is responsible for the day‑to‑day administration, configuration, monitoring, and operational support of network, voice, and connected infrastructure services across Ontario Northland, ensuring reliable and resilient connectivity for corporate, operational, and customer‑facing environments. This hands‑on role executes and maintains established infrastructure designs and standards, serves as a primary escalation point for Infrastructure Administrators, and provides technical guidance to ensure consistent, high‑quality service delivery. The position requires participation in planned and unplanned after‑hours activities, including maintenance, upgrades, and incident response, to support service availability across geographically distributed locations.

Requirements

College diploma in Information Technology, Computer Systems, or a related field, or an equivalent combination of education and experience.
Minimum 5 years of experience administering, maintaining, and troubleshooting enterprise network infrastructure in a multi‑site environment, including switching, routing, wireless, WAN connectivity, and IP addressing.
Hands‑on experience with network installations and physical deployments, including on‑site work, cabling, rack‑mounted equipment, upgrades, and repairs.
Experience monitoring infrastructure performance, responding to incidents, and maintaining technical documentation.
Experience administering and supporting enterprise VoIP and unified communications systems, including phone provisioning, moves/adds/changes, call routing, voice gateways, and vendor coordination.
Experience supporting network‑connected and operational devices (e.g., cameras, time clocks, IoT or specialty systems), including connectivity, configuration, and troubleshooting.
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing, VLANs, wireless) and enterprise troubleshooting practices.
Working knowledge of enterprise IT platforms, including Windows operating systems, Active Directory concepts, server and virtualization environments, endpoint connectivity, backup systems, and hybrid cloud services.
Experience using infrastructure monitoring, configuration, and remote administration tools, and familiarity with IT service management practices such as change, incident, and configuration management.
Valid Class G Driver’s License and ability to travel regularly to all ONTC locations.
Willingness to provide after‑hours support as required.
Ability to work independently with minimal supervision.
Strong analytical, troubleshooting, communication, and documentation skills, with high attention to detail, sound judgment, and the ability to prioritize in a production environment.

Nice To Haves

Relevant industry certifications (e.g., CompTIA A+, Network+, CCNA/CCNP, ITIL Foundation) are preferred.
Minimum of 1 year of experience supporting networked print services (e.g., printer connectivity, IP addressing, print queues, print servers or fleet management) is preferred.
Experience with Cisco‑based networking or voice platforms in enterprise environments is preferred.
Experience providing technical guidance, training, or quality oversight to junior technical staff is preferred.

Responsibilities

Administer, configure, install, maintain, and troubleshoot network infrastructure, including switches, routers, firewalls, wireless access points/controllers, cabling, patch panels, and rack‑mounted equipment.
Perform on‑site network installations, upgrades, repairs, and site turn‑ups at corporate, operational, and remote locations across Northern Ontario, with regular travel as required.
Support WAN and site‑to‑site connectivity for geographically distributed facilities and operational environments.
Implement and maintain routine network configurations, including VLANs, IP addressing, subnet management, switchports, firewall rules (as approved), and network access controls.
Proactively monitor network and voice infrastructure to identify performance, capacity, and reliability issues; investigate and resolve incidents in coordination with vendors, service providers, field staff, and internal stakeholders.
Perform firmware and software updates and participate in change management activities in accordance with approved standards and processes.
Maintain accurate network, voice, and device documentation, including configurations, diagrams, rack layouts, inventories, and support records.
Escalate architectural, design, and capacity planning issues to Infrastructure Engineers as required and act as a technical escalation point for Infrastructure Administrators.
Administer and support enterprise voice and collaboration platforms, including Cisco Unified Communications Manager (CUCM), Webex Calling, Webex Contact Center (WxCC), Informacast, and Imagicle.
Support call centre and voice services, including voice gateway connectivity, call routing, configuration changes, and coordination of service issues.
Administer and support VoIP desk phones, including provisioning, moves/adds/changes, lifecycle management, and quality assurance of configuration and support activities.
Support fax and legacy telephony services as required, including fax servers, eFax solutions, POTS lines, and BIX‑based connectivity.
Administer, maintain, and support enterprise public address (PA) and paging systems, including on‑site installation, integration with network‑based voice/notification platforms, testing, troubleshooting, and participation in planned and unplanned maintenance.
Assist with operational radio and communications systems (e.g., train radio call recording and console redundancy) in partnership with Signals & Communications and service providers.
Support connectivity and integration for IoT and specialty devices, including security cameras, time tracking terminals, onboard connectivity equipment, monitoring devices, and IP‑based PA controllers.
Maintain network connectivity, IP addressing, and print services for multifunction printers (MFPs), including print servers, driver deployment, queue configuration, Ricoh management servers, and IPDS printing.
Provide technical guidance, training, documentation, oversight, and quality assurance to Infrastructure Administrators to enable consistent, standards‑based execution of routine network, voice, device, and print support tasks.
Act as technical backup and escalation support during complex issues, service disruptions, and after‑hours maintenance or incident response activities.