IT Infrastructure Manager

COREFIRST BANK & TRUST•Topeka, KS

2d•Onsite

About The Position

The IT Infrastructure Manager is responsible for managing and maintaining the bank’s IT infrastructure. In addition to the day-to-day system administration duties, this position is responsible for assisting vendors in support of networks, cloud environments, and tech support frameworks to keep the business agile, secure, and always online.

Requirements

15+ years of overall IT experience, with at least 10 years specializing in the Infrastructure side
History of building, testing, and running systems with low Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
Experience with Software-Defined Wide Area Networks (SD-WAN), firewalls, and VPNs
Experience managing environments in AWS, Microsoft Azure, or Google Cloud Platform
Ability to personally configure systems, resolve complex technical issues, and function as the final tier of technical support
Ability to provide on-call support
High school diploma or equivalent required.
Skilled in connecting common business platforms such as Microsoft 365, HR Tools, and identity providers such as Okta or Entra ID
Strong analytical and problem-solving skills
Excellent customer service skills and willingness to assist others
Ability to relate and empathize with others
Effective listening, oral, and written communication skills
Detail-oriented and goal-oriented
Initiative and self-starter
Proficient in Windows network setup, administration, maintenance, and upgrades
Proven networking, routing, and security
Commitment to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability, and demonstrated competencies in Customer Focus, Compliance, Ethics, Perseverance, and Time Management
Applicants must have a clean driving record and pass a drug screen and background checks

Nice To Haves

Bachelor’s degree is preferred.
IT or IT Security certifications (e.g., CISSP, MCP) are preferred.
Experience with Office 365
Experience with Webex Calling
Experience with NOC Management
Experience in integration and cloud computing (specifically Microsoft Azure)

Responsibilities

Provides technical leadership within the department.
Windows Server administration duties
VMware management duties
Ensures proper security and disaster recovery capabilities are maintained
Develop and execute backup and recovery plan
Oversee the maintenance of user profile security
Manage IT projects following the IT Project Management methodology, ensuring projects come in on time and within budget
Manage the IT Generalist who is directly responsible for the Desktop and Help Desk team
Manage IaaS and other Infrastructure vendors
Perform on-site and remote technical support
Maintain excellent communication with IT management on all tasks and projects.
Creates and maintains good technical documentation.
Provide emergency on-call support
Interfaces with software vendors to solve problems experienced with their software
Ability to solve problems independently
Conduct all actions consistent with quality customer service, friendliness, and the overall mission of the bank
Perform other duties as assigned