IT Infrastructure Field Engineer Level 5

Northrop Grumman • Honolulu, HI

10d • $139,700 - $209,500 • Onsite

About The Position

Northrop Grumman’s Space Sector is hiring an Infrastructure Field Engineer Level 5 in Honolulu, Hawaii. The position works in a customer facility as part of a small on-site technical team supporting operational users. The engineer serves as a customer-facing technical representative, engaging with operators, analysts, engineers, and senior government leaders, including SES-level audiences. The role requires independent work with minimal supervision in a dynamic operational environment and travel of up to 10% based on program needs.

The engineer analyzes product implementations, modifications, and enhancements against customer specifications; assesses customer product needs; identifies mission gaps in capabilities, data flow, system behavior, or functionality; and communicates findings and recommendations. The role troubleshoots technical issues, determines solutions consistent with product and customer specifications, recommends coordinated product actions, conducts technical training and briefings, and debugs data-flow problems while providing feedback to next-tier support or engineering teams.

An active TS/SCI clearance is required at application, with eligibility to obtain and maintain any required SCI, SAP, and polygraph access after starting. Relocation assistance may be available. The primary level salary range is $139,700–$209,500. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus. Benefits include health insurance, life and disability insurance, a savings plan, company-paid holidays, and paid time off.

Requirements

• Bachelor’s degree and 12 years of professional experience, or master’s degree and 10 years, or PhD and 8 years.
• Active TS/SCI clearance at the time of application and eligibility to obtain and maintain any required SCI, SAP, and polygraph access upon starting.
• Experience serving as the primary technical interface to a customer, user community, or mission operations team while working on an Operations Team in a customer facility.
• Experience administering or supporting Windows and Linux environments.
• Experience supporting mission users in an embedded operations, field support, or customer-facing technical role.
• Experience with software installation, system integration, and troubleshooting in operational or fielded environments.

Nice To Haves

• Active Full Scope Polygraph.
• Active SAP eligibility or clearance.
• Experience supporting customers in DoD secure environments, including compartmented or mission-focused operational settings.
• Familiarity with data flows, data schemas, and machine-to-machine communications, including tracing, analyzing, and troubleshooting issues across system interfaces.
• Understanding of all-source analysis concepts and ability to understand mission context, operational workflows, and user objectives.
• Experience troubleshooting and maintaining Kubernetes-based containerized applications.
• Experience with Windows Server, Windows workstation environments, and Linux system administration.
• Experience administering Active Directory, including users, groups, GPOs, and authentication.
• Experience configuring, integrating, or troubleshooting distributed systems, mission applications, or service interfaces.
• Experience monitoring and maintaining cybersecurity tools such as endpoint protection, vulnerability scanners, or SIEM capabilities.
• Experience configuring, managing, and troubleshooting network and encryption devices such as routers, switches, firewalls, and TACLANE or similar Type 1 devices.
• Familiarity with DoD cybersecurity requirements such as STIGs, RMF, ACAS, and HBSS.
• Prior field engineering, systems integration, or mission support experience in austere, remote, or high-tempo operational environments.
• Ability to understand operator mission needs and translate them into technical actions, issue resolution, and capability feedback.

Responsibilities

• Serve as a technical interface to customers, operational users, and mission teams at a customer facility.
• Analyze product implementations, modifications, and enhancements in accordance with customer specifications.
• Identify and assess gaps in mission capability, data flow, system behavior, or functionality, and clearly present findings and recommendations.
• Troubleshoot technical problems, determine solutions aligned with product and customer specifications, and recommend coordinated actions.
• Assess product needs in accordance with customer specifications.
• Conduct technical training and product briefings for customers, vendors, and company representatives.
• Debug data-flow problems and provide technical feedback to next-tier support or engineering teams.
• Work independently with minimal supervision in a dynamic operational environment.
• Travel up to 10% based on program needs.

Benefits

• Health insurance coverage
• Life insurance
• Disability insurance
• Savings plan
• Company-paid holidays
• Paid time off for vacation and/or personal business
• Depending on the position, eligibility for overtime, shift differential, and a discretionary bonus
• Relocation assistance may be available

What This Job Offers

• Job Type: Full-time
• Career Level: Senior