IT Infrastructure Engineer

Arbor Realty Trust•New York, NY

3d•$70,000 - $80,000•Onsite

About The Position

The IT Infrastructure Engineer is responsible for providing first-level technical support to employees. This position tracks problem reports, trouble tickets, and employee requests, escalating issues to the appropriate resources as needed. The position requires the ability to communicate advanced technical knowledge in a simple and understandable way, ensuring that employee technical issues are resolved as expeditiously as possible. Because of the rapid changes in IT infrastructure, cloud computing, cybersecurity, and artificial intelligence technologies within the company, this role provides an opportunity to learn cutting-edge technologies and advance within the organization.

Requirements

Bachelor’s degree in Computer Science, Computer Information Systems, or a similar relevant field, or applicable professional certifications.
3–5 years of relevant experience.
In-depth knowledge of Microsoft 365
In-depth knowledge of computer systems and mobile devices
Good understanding of basic networking concepts
Strong familiarity with Active Directory management tools
Hands-on experience diagnosing and resolving technical issues
Excellent communication and interpersonal skills
Confident and self-motivated with the ability to work without direct supervision
Interest in learning emerging cloud, cybersecurity, automation, and AI technologies

Nice To Haves

Experience with Microsoft Azure is preferred
Familiarity with artificial intelligence and generative AI technologies is desirable but not required
Working knowledge of Microsoft Teams telephony and conferencing is preferred
Point of contact for Audio-Visual issues

Responsibilities

Serve as the first point of contact for employees who need technical assistance via phone or email
Serve as a liaison with senior engineering staff
Assist with cloud migration and infrastructure modernization projects
Assist with the implementation, support, and administration of AI-enabled technologies and tools
In due time, assume responsibility for supporting cloud infrastructure and security
Create and maintain user accounts
Set up and configure user workstations and telephones
Perform troubleshooting using different diagnostic techniques
Troubleshoot, diagnose, and resolve technical hardware and software issues
Provide timely resolutions and excellent customer service
Escalate unresolved issues to the appropriate level of support
Provide information and guidance on IT products and services
Maintain records of problems and their resolutions
Provide feedback on processes and make recommendations for improvement
Ensure equipment is maintained in good working order
Assist with the setup and operation of equipment for meetings and conferences