IT Imaging Field Support Specialist I

FLASH Technology GroupColumbia, MD
Onsite

About The Position

IT Imaging Field Support Specialists needed in Columbia, MD! TS/SCI with active polygraph required! Are you ready to make a meaningful impact with a company that values your technical ambition? Join us and experience a company where your contributions truly make a difference!

Requirements

  • High school/GED and four (4) years of experience.
  • Equivalent education and experience: Associate degree and two (2) years of experience.
  • +Must be a US CITIZEN.
  • +Must have an IAT level I certification or higher! A+ CE, NET+ CE, SSCP; Security + Preferred.
  • Able to lift up to 50 pounds.
  • Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
  • Well-versed in installing windows, software, applications, antivirus and patches.
  • Demonstrated ability to read and understand technical manuals and schematics.
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
  • Able to manage time and priorities effectively.
  • Able to work efficiently with minimal supervision.
  • Proficient in working with end-users remotely.
  • Demonstrated expertise in Microsoft Windows 7 and 10.
  • Familiar with Active Directory security and policies.
  • Excellent analytical and problem solving skills.
  • Outstanding communication skills to relate with team members and support workers.
  • Must be able to drive a company vehicle and lift 50 lbs.
  • Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.

Nice To Haves

  • TS/SCI with active polygraph required!

Responsibilities

  • Utilizes MDT servers to deploy latest computer image to new and recycled computers.
  • Fulfills equipment requests for newly imaged workstations according to daily work priorities.
  • Configures computers, communications devices and peripheral equipment.
  • Trains site personnel in proper use of imaging tools.
  • Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
  • Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
  • Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
  • Ensures image benches are operational. If operational status is lost alert proper management team.

Benefits

  • 401(k) with 6% company match - VESTS IMMEDIATELY
  • Medical Insurance (with HSA and HRA options)
  • Dental and Vision Insurance
  • Life and Disability Insurance
  • Complimentary Identity Theft Protection
  • Tuition/Certification Reimbursement
  • Paid Time Off
  • Referral bonuses
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