IT Helpdesk Technician

M&K Truck Centers•Wyoming, MI

2d•$45,000 - $55,000•Hybrid

About The Position

M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales. We’re looking for a skilled and detailed-driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel to remote locations will be required.

Requirements

1-5 years of Help Desk, Desktop Support, or IT Support experience.
Strong knowledge of Windows operating systems, Microsoft 365, Microsoft Office, and common business applications.
Experience configuring, imaging, deploying, and troubleshooting PCs, laptops, and related hardware.
Understanding of networking fundamentals and the ability to troubleshoot connectivity issues.
Experience with Active Directory user account management

Nice To Haves

Exchange administration experience is a plus.
Associate degree in Information Technology or related field preferred
CompTIA A+ and Network+ certifications are a plus.

Responsibilities

Log all requests in the IT Service desk ticketing system
Place orders for IT supplies as needed for end users
Resolve end users issues either by walking them through the steps or remoting into their desktop
Escalate tickets to the on call field technician for each site if needed
Responsible for creating new accounts in Active Directory, Exchange & other software as need and passing that information on to the appropriate individuals.
Continually monitor SLA’s and run reports as needed on open tickets
Identify and suggest possible improvements on procedures
Take on assignments and provide an updated status at regular conference calls
Lifting up to 50 lb's