IT Helpdesk Tech III

Endologix•Minneapolis, MN

11d•$33 - $41•Onsite

About The Position

The temporary IT Helpdesk Technician III is the primary on-site IT resource for Endologix LLC’s Eden Prairie, Minnesota site, which includes office space, an R&D lab, and a customer training center. The role resolves desktop, application, and site technology issues for on-site and remote employees and supports site infrastructure as the hands-on partner to the central IT team. Work is performed using defined processes to ensure consistency and efficiency in a regulated environment. The technician provides hands-on end-user support, maintains user accounts and equipment, handles tickets within service-level agreements, and supports site technology such as conference rooms, network equipment, access systems, printers, and lab connectivity. The role also maintains equipment inventory, coordinates vendors, supports employee onboarding, documents work, and contributes to IT processes and knowledge resources.

Requirements

Associate degree in computer science or a related field, or equivalent experience.
At least 5 years of desktop and end-user support experience.
Experience as the sole or lead on-site IT resource for a remote office.
Experience in a regulated industry, such as medical device, life sciences, or similar.
Experience supporting conference room AV and Microsoft Teams Rooms.
Experience providing executive (VIP) support.
Excellent troubleshooting and problem-solving skills.
Experience working with organizations with over 250 end users.
Working knowledge of Microsoft 365, Outlook, Exchange Online, and Teams.
Solid understanding of Active Directory and Entra ID user management and group security.
Working knowledge of Microsoft Intune and Autopilot.
Knowledge of networking and connectivity concepts, including the TCP/IP stack, IP subnetting, VLANs, Wi-Fi, and the OSI model.
Experience supporting remote users through VPN and zero trust access tools.
Ability to troubleshoot and support network printers, copiers, and label printers.
Experience supporting conference room audio/video and collaboration devices.
Ability to effectively manage high levels of activity and multiple demands simultaneously.
Exceptional verbal and written communication skills and strong presentation skills.

Nice To Haves

Certifications such as CompTIA A+ or Network+, ITIL Foundation, or Microsoft Endpoint Administrator (MD-102).

Responsibilities

Provide hands-on resolution of technical and application issues with general direction from management.
Install, configure, support, and maintain Windows and macOS devices, including Intune and Autopilot enrollment.
Configure and support iOS, iPadOS, and Android mobile devices through Microsoft Intune, and work with mobile carriers to resolve end-user issues.
Maintain user accounts and group memberships in Active Directory, Entra ID, and Microsoft 365.
Support remote access and security clients, including Cisco AnyConnect and Zscaler Client Connector.
Support Microsoft Teams, Teams Phone or Webex Calling, and collaboration hardware.
Log, track, and resolve issues in ManageEngine ServiceDesk Plus within SLA; monitor and assign open tickets as required.
Serve as the on-site IT lead and primary IT contact for local leadership and Facilities at the Eden Prairie site.
Provide priority, white-glove support to senior leaders based at or visiting the site, including meeting and presentation readiness.
Support conference rooms, Microsoft Teams Rooms, town hall audio/video, and customer training center events, including setup before events.
Support hot-desking workspaces, docking stations, and desk booking.
Provide hands-on support for network equipment, wireless access points, and circuits under IT Systems direction, including racking, patching, power cycling, cabling checks, and vendor escort.
Provide first-line support for badge access and security camera systems in coordination with Facilities and IT Security.
Support network connectivity for R&D lab equipment in coordination with IT Systems and lab leadership, following change control.
Coordinate on-site visits by carriers, cabling, AV, and other technology vendors.
Receive, stage, and deploy IT equipment; onboard new Minnesota employees on-site.
Maintain an accurate inventory of all IT equipment at the site.
Generate purchase requisitions for end-user equipment and software.
Troubleshoot and support network printers, copiers, and label printers.
Follow IT change control and documentation practices that support FDA, MDSAP, SOX, and HIPAA compliance.
Provide reporting and communicate status to appropriate parties regularly.
Contribute to IT processes, procedures, and knowledge base articles, and lead by example in following them.
Mentor and train other staff and end users where applicable.
Perform special projects as required.